c9ef1e74-8a16-43ec-8a90-fdf5f443f29d

I've tried to rollback a version from a day ago and I couldn't recover the data.

my database with more than 300 users was removed

Hello,

I'm sorry, but we cannot accommodate requests to restore data due to user-initiated actions.

hi, I wasn't the one who deleted it, apparently it was deleted yesterday, without any manual action from me

I was this morning reported that users were not able to use my system

There has been no action on our side regarding data deletion.

don't you have any snapshots or backups of my postgres?

because what happened doesn't make sense, there was no change on my part in the system

User-accessible backups would be limited to the Pro plan, and even so, they would need to be enabled beforehand.

then send me the diagnosis of what happened, because I can't tell from the logs

honestly, I'm really upset about this, because if I were climbing I would go to the pro plan

and now my system has gone down the drain

I'm sorry you are going through this, and I understand the frustration here. I would like to help you as much as I can, but nothing has happened from our side.

can't you really tell me why the data disappeared from the tables? I sent the project ID

Unfortunately, we do not have any visibility into what kinds of commands users run on their databases; that kind of monitoring would be up to the individual users to set up.

It doesn't make sense, it was normal yesterday and I didn't touch the system today.

Perhaps a force migration command was run or something of that nature.

very weird, the tables are still here, but the data is empty (I didn't touch the database)

That is indicative of a forced migration.

I didn't understand, last time it had been literally removed, I did the rollback and went back, but this time it wasn't even removed and I couldn't recover it

I am using the railway postgres template

Rollbacks do not restore data, so unfortunately, that feature would not help you here.