a year ago
The Postgres database for a service running in Production has suddenly disappeared. Specifically, Deployments became Empty. We are rolling back the most recent Deployments as soon as possible, but the service is down due to the loss of the database.
Rollback of Deployments has failed with the following message.
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Failed to start deployment.
If this error persists, please reach out to the Railway team at https://help.railway.com.
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ⓘ Deployment information is only viewable by project members and Railway employees.
2 Replies
a year ago
The database has just been restored. Suddenly, a Green database appears in Deployments and the Production service is working.
However, the fact remains that it was actually lost for several minutes. Please investigate the cause by analysing the logs and other data to find out what happened.
a year ago
Hello,
> Specifically, Deployments became Empty.
Please see our docs on this topic -
https://docs.railway.com/reference/pricing/faqs#my-services-were-stopped-what-do-i-do