a year ago
Dear Support Team,
Today, my application failed to launch due to an issue with the database specified in the “project” field. Upon checking the settings, I discovered that the database was redeployed automatically on June 26, 2025 at 5:10 AM. I am the only person with access to this account, and I did not initiate this redeployment. Didn't even touched the project.
Unfortunately, all data including the tables has been lost.
Additionally, I noticed the following message in the account settings:
This service was automatically redeployed by Railway
[Looks good]
I have taken a screenshot of this message in case it helps your investigation.
This is a critical issue. Could you please clarify:
- Why this redeployment occurred automatically?
- What triggered this behavior?
- How we can prevent this from happening again?
Looking forward to your urgent response.
Best regards,
Dimi
3 Replies
a year ago
Hello!
We're acknowledging your issue and attaching a ticket to this thread.
We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.
Please reply to this thread if you have any questions!
a year ago
Hi Dimi,
I've escalated to our Platform team to investigate.
Regards,
Christian
Status changed to Awaiting User Response Railway • 11 months ago
10 months ago
❌ The ticket Data loss incident has been marked as canceled.
9 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 10 months ago