3 months ago
Hi Railway Support Team,
I just created a new account and workspace, but it got restricted immediately with the message "Suspicious network activity detected."
I believe this is a mistake. I was probably using a VPN or my internet connection was unstable while signing up. I am a legitimate developer and have no bad intentions.
Could you please review and lift the restriction on my workspace? I'm really excited to start using Railway.
Thank you in advance for your help.
Best regards,
pouya854545
5 Replies
3 months ago
Your workspace is currently in a restricted state. We're not able to share the specifics behind the restriction, but you can resolve it by upgrading to a paid plan (Hobby or Pro) at your workspace plans page, which will automatically lift the restriction.
Status changed to Awaiting User Response Railway • 3 months ago
Railway
Your workspace is currently in a restricted state. We're not able to share the specifics behind the restriction, but you can resolve it by upgrading to a paid plan (Hobby or Pro) at [your workspace plans page](https://railway.com/workspace/plans), which will automatically lift the restriction.
3 months ago
After using the free plan and testing the quality of your team's work, I wanted to upgrade my plan, but you limited me before I even ran out of hours on my account, which is unfortunate.
Status changed to Awaiting Railway Response Railway • 3 months ago
3 months ago
We understand the frustration. The restriction is an automated safeguard and isn't a reflection on you personally. It looks like your workspace is on the Hobby plan but hasn't fully activated yet. Completing the upgrade process at your workspace plans page will automatically lift the restriction and let you start deploying right away, with $5 of included usage each month.
Status changed to Awaiting User Response Railway • 3 months ago
Railway
We understand the frustration. The restriction is an automated safeguard and isn't a reflection on you personally. It looks like your workspace is on the Hobby plan but hasn't fully activated yet. Completing the upgrade process at [your workspace plans page](https://railway.com/workspace/plans) will automatically lift the restriction and let you start deploying right away, with $5 of included usage each month.
3 months ago
This is a scam and I don't want to work with your team anymore.
Status changed to Awaiting Railway Response Railway • 3 months ago
3 months ago
We're sorry to hear that. If you change your mind, your workspace will be here and upgrading will lift the restriction automatically. We wish you the best.
Status changed to Awaiting User Response Railway • 3 months ago
Status changed to Solved sam-a • 3 months ago