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• 🧵 Resolve deployment issues.

• 🧵 Deployment issues with Creating Containers

• 📚 Deployment Regions

• 📚 Deployment Actions

If you find the answer from one of these, please let us know by solving the thread!

Hello,
Thanks for sharing your feedback.
It's completely valid to be frustrated when things don't work as expected, especially on a paid plan. I want to clarify that throughout this incident, all running workloads have remained online, and we've maintained uptime for user services. We're actively working to prevent these kinds of issues in the future, and your input helps us improve.

Appreciate you sticking with us. Let us know if you have any other questions or feedback.
Best,
Brody

Thanks for the response, brody -

I acknowledge that running workloads have remained online, but when we are deploying new builds and need them online, that's where the issue is. I'm sure I'm not alone here.

not convinced this is correct. my app is down. health check coming back clean, no frontend connectivity

Mine are working, but definitely might not be the case for everyone. It'd be helpful to at least understand how long they expect this outage to last - I've been having issues all day.

This is outrageous IMO. Is this app run by an amateur ?

Thanks for sharing your thoughts. We understand how disruptive this is, and your frustration is completely valid, especially when you rely on Railway for your workflow. We're actively working to resolve the current deployment issues and are committed to improving reliability for all users.

@brody, any idea how long you guys expect this to be offline?

i get that an outage like this can happen, but i swear this kind of thing happens every other day at railway now. thats wayyy too much for a host

totally agree.

seems I didnt properly close a db connection. been an hour and I cant fix it. frontend totally down because of this

wow - switch from initializing to building only 1:20:00 after it began! record time

lol

I 100% agree too.

I love the ease Railway gives us for managing our services and resources... and "up" reliability is one thing (and yes, our app remains up whilst we can't deploy anything new), but not having the ability to deploy when we have something urgent is arguably as critical. Yes, sometimes things go down, and yes you do respond to them quickly, but the frequency of issues is much higher than other platforms we have used.

And yes, I also completely agree that some type of credit should be applicable to paying/pro accounts.

@brody - still wondering if you have a time frame for how long you expect this outage to last.

well well well

extremely lucky, ive been stuck at taking snapshot of code for an hour now

well... we know that deploy not going to start anytime soon lol

statement: https://x.com/JustJake/status/1993478843504771472?s=20

deploys are working for me again!

slightly ironic after yesterday's post

i see mine is finally building the image now, just in time for another deployment!

brings me back to the days of downloading an mp3 album overnight on dialup .. set my deployments up and go take a nap

does seem to be working better now - appreciate the community feedback and hope others are seeing success as well.

Thanks for your patience and for sharing your feedback. Your frustration is completely justified. This level of disruption isn’t what we aim for, especially for Pro users.

Recovery is underway: Pro and Hobby deploys are now restored, and Free and Trial deploys will be re-enabled shortly.

We know how critical reliable deployments are, and we’re actively working to prevent this from happening again. Thanks for sticking with us through this.