Verify Account button doesn't work. can't create token
prabhanjan
PROOP

14 days ago

I am on a pro plan, but as a collaborator not as an owner.

I want to create project tokens here

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But if I click on verify account here I see this screen:

image.png

I can't create tokens

Solved

5 Replies

Status changed to Awaiting Railway Response Railway 14 days ago


Project tokens are tied to the Railway user/workspace permission model, not just the workspace plan. Being on a Pro workspace as a collaborator does not necessarily mean your personal account is verified or allowed to create tokens for that project.

The screen you are seeing after clicking Verify Account looks like the verification flow is dropping you back into a generic/empty page instead of completing. To narrow this down, please confirm:

  • Whether you are a workspace admin or a non-admin collaborator
  • Whether the workspace owner can create the project token
  • Whether your own Railway account has a verified email and payment method

If the owner can create tokens but you cannot, this is likely a permissions/account-verification limitation. If no one on the workspace can create tokens, we will investigate the verification flow itself.


Status changed to Awaiting User Response Railway 14 days ago


prabhanjan
PROOP

11 days ago

to answer your questions:

1: I am not workspace admin. I am non-admin collaborator

2: workspace admin can create tokens yes.

3: my own railway account has a verified email but no payment method because I don't want to use paid railway features. I created the account only to work as a collaborator on other paid projects that are not mine.

Let me know if you need more information from my side


Status changed to Awaiting Railway Response Railway 11 days ago


11 days ago

Creating project tokens requires account verification, and verification on Railway means having an active paid subscription on your own account. A verified email alone, or being a collaborator on someone else's Pro project, does not count, because verification is tied to your personal account rather than the workspaces you collaborate on. Since you don't want to use paid features yourself, the simplest path is to have the workspace admin create the project token, since they are already verified and you mentioned they can create tokens. The token works the same regardless of who on the project generates it. If you do want to create tokens under your own account, you would need to start a paid plan on your own workspace.


Status changed to Awaiting User Response Railway 11 days ago


prabhanjan
PROOP

10 days ago

Understood, and valid.

but then railway shouldn't throw off with the navigation mentioned in the original post. If I can't create token either 1. I should not see "tokens" sections or 2. if I see it, clicking on it should show proper error "you can't create tokens and not "you are already on pro plan".

Isn't that a bug with railway?


Status changed to Awaiting Railway Response Railway 10 days ago


8 days ago

That's a fair point. The "Verify Account" button landing on a "You're on the Pro Plan" page when you can't actually create tokens is confusing, and a clearer message would be better there. We've noted this as product feedback.


Status changed to Awaiting User Response Railway 8 days ago


Status changed to Solved noahd 8 days ago


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