Hey there! We've found the following might help you get unblocked faster:

• 📚 Migrate to Railway Metal

• 🧵 How can I increase Postgres volume?

• 🧵 Urgent: Lost Postgres Data After Region Change (us-west1 to us-west2)

• 🧵 Urgent: Postgres service removed after payment delay and I need data recovery assistance

If you find the answer from one of these, please let us know by solving the thread!

Users are billed for storage even when a service is not active.

https://railway.com/pricing

Why do I keep paying for services that are deleted

When you delete a project, it stays around for 2 days before being completely removed, but their deployments are removed so you'd only realistically pay for the volume in the deleted services for an additional 2 days before they're removed. You can go into the "Deleted Projects" tab in the dashboard to perma delete the projects after if it's bothering you. If you're talking about deleted deployments, you may be paying for the volume attached to the deployment.

Another thing to note is that even after deletion of a service, they'll still show up in your usage rundown because they did incurr usage regardless of whether they're continuing to incurr usage or not.

why does the volume continue to grow every minute in services like Postgress even if I don't write the data above

Honestly, no idea, I don't use Postgres like that but as I understand there's plenty of upkeep you need to do on Postgres databases to manage their size and such

• I have an empty project that I can't delete entirely. And in the USAGE section, it says deleted services, and the Volume section keeps growing senselessly and the current cost goes up by a few cents every so often for no reason.

• In my other active project, with some content inside, I have the simple database that writes very few lines of test data, but in the usage section, the volume section keeps increasing by GB every minute for no reason or sense. Is this a railway bug?
  still in this project I have a deleted services and even here in usage section the volume section continues to increase every minute, and has already reached 629gb, why? what does it mean?

Maybe you have another environment in that empty project?

it's empty, see the screenshot

edit: I found how to delete it, my mistake

in the active project, in the deleted service you see the image highlighted in red, why do I continue to pay for it and why does the volume increase?

Let's say you had a service which you used temporarily to upload files to, during that you incurred 3 dollars of usage and then you delete the service. Even after deletion - you still did use that 3 dollars of usage and that's why it's still mentioned in your usage breakdown, the previous usage doesn't go away when the service gets deleted. Otherwise I could rack up 1000 usd worth of usage on a service and simply delete it to get out of paying it, that wouldn't make sense

And oooh i see the confusion now, the size there is cumilative size - meaning the total minutely (I think) GB storage you've used over time, this is necessary because Railway charges you based on specific time frames of usage and that just shows the accumilation of that usage. Your actual volume size isn't nearly that big. Also, volumes are only fully deleted after 2 days in case users want to revert the deletion so its likely still increasing because of that

• ok, clear, but the cost of the deleted service continues to rise even if it is deleted and unused.

• How was it possible that, with just two lines of text, I used 600GB on one service and 287GB on another? Furthermore, this value increases every day without any sense (even for the deleted service).
  
  How can I contact official Railway support to clarify this situation?

1. If you're refering to the volume part increasing, volumes stay for 2 days after deletion, has it been increasing for more than 2 days?

2. It looks like a lot but it's the accumilation of many minutes of GB usage. If you used 2gb of storage for a total of 5 hours then that's 600gb in accumilated minutely storage use, and once again, its likely increasing because volumes remain for an additional 2 days after deletion, has it been happening for more than 2 days?

Official Railway staff support is only guarenteed on pro plan unless it's for platform issues, and I don't believe this is a platform issue

• Yes, I can confirm that the deleted service has continued to grow for more than two days now.

• I don't have to ask for technical support or assistance with services. But I do have to ask for explanations about their unusual usage and credits. The platform is required by law to offer support in this case.

Hello,

I am looking at the raw metrics for all volumes within that project. The only volume with an increasing size is the one currently mounted to your Postgres service. All other volumes have been completely flat ever since they were deleted.

Hey! The reason deleted services still show growing volume is because Railway tracks cumulative usage over time. Even tiny data writes are counted every minute, which can make it look like your volume is huge

For deleted services, volumes are usually kept for 2 days to allow recovery. After that, only active services like your Postgres database show real growth

So your cost is based on actual usage minutes, not just current storage. If it keeps increasing beyond 2 days for deleted services, Railway staff need to check it, which seems to have been escalated already