7 hours ago
My service per_bot (project per_bot, production environment) has a volume per_bot-volume mounted at /app/db. The database file on it currently shows all core tables empty (users, courses, library_files, course_instances all at 0 rows) as of today, September 3rd. The volume's own Backups panel shows no backups were ever configured — that's a gap on my end, but I wanted to ask directly: does Railway retain any infrastructure-level snapshot or point-in-time copy of this volume from before today, even one not visible in my own dashboard? This is genuinely important data — real course, member, and content data for a live production app. Any help checking would mean a lot.
1 Replies
7 hours ago
Your volume is attached, in a healthy state, and holds about 1 GB at the storage level, so the volume itself was not wiped or detached. The empty tables point to something that happened at the database layer rather than at the storage layer. Our databases are unmanaged, so automatic snapshots, WAL recovery, and PITR are not available to restore your data unless you have enabled them on the service. Recovery from this type of in-place data loss is not something we are able to provide. Going forward, you can enable native volume backups and point-in-time recovery on your Pro plan from the service's Backups tab so you can self-restore if this happens again.
Status changed to Awaiting User Response Railway • about 7 hours ago