Volume migration failed - please contact support
jacobmacweb
TRIALOP

2 years ago

Attempted to migrate a Postgres database from US West to EU West, apart from the interface also telling me the wrong region in the UI, it also failed and said we have to contact support

0 Replies

jacobmacweb
TRIALOP

2 years ago

8f1d8cfc-373d-4189-9320-7a799917bd63


jacobmacweb
TRIALOP

2 years ago

it's also happened on another project: 07feadd0-ade5-4e35-a014-b52142285c54


zuchka
PRO

2 years ago

Hi, we have a fix in for this issue. Can you try again please?


jacobmacweb
TRIALOP

2 years ago


jacobmacweb
TRIALOP

2 years ago

hey <@1128092592626737204> , this field is now disabled and the failed indicator still shows


jacobmacweb
TRIALOP

2 years ago


adam
MODERATOR

2 years ago

Are you on the pro plan?


adam
MODERATOR

2 years ago

only pro plan users should be able to use regions atm


jacobmacweb
TRIALOP

2 years ago

Yep we are


jacobmacweb
TRIALOP

2 years ago

This all happened because I tried to migrate haha


jacobmacweb
TRIALOP

2 years ago

My company is on the pro plan


zuchka
PRO

2 years ago

click the big Reset button inside the Volume's config


zuchka
PRO

2 years ago

actually it looks like that db is gone in your project? I only see Mongo. and that warning is gone. do you want to try and migrate again? should work now


jacobmacweb
TRIALOP

2 years ago

Sorry for not catching up here, I'm still seeing it but I can't find the reset button?


jacobmacweb
TRIALOP

2 years ago

e1f13ef9-56d4-4e6d-bc66-d9a681804cf8 is the service id from cmd-k


brody
EMPLOYEE

2 years ago

scroll down?


jacobmacweb
TRIALOP

2 years ago

Will take a look in a sec


jacobmacweb
TRIALOP

2 years ago


jacobmacweb
TRIALOP

2 years ago

im not seeing any reset button here, unless you mean wipe or delete <@539512869780455445>


jacobmacweb
TRIALOP

2 years ago

on the service neither


jacobmacweb
TRIALOP

2 years ago

this bad boy sticking around though


brody
EMPLOYEE

2 years ago

reset button was likely only for admins then


jacobmacweb
TRIALOP

2 years ago

at this point i might just delete and remake it and notify my team of the new DB url


jacobmacweb
TRIALOP

2 years ago

see if migration works on a fresh volume


jacobmacweb
TRIALOP

2 years ago

to make it clear its environment e07b7401-6dfa-4475-abe2-74ea310b8061, called "staging"


jacobmacweb
TRIALOP

2 years ago

project 8f1d8cfc-373d-4189-9320-7a799917bd63


jacobmacweb
TRIALOP

2 years ago

i dont mind deleting and resetting if the issue is fixed but cant be retroactively applied, but just want to make sure im not destroying the db for no reason haha


brody
EMPLOYEE

2 years ago

if you're okay with deleting and makeing a new one, that would be much faster


jacobmacweb
TRIALOP

2 years ago

cool no worries. if it happens again youll know pretty soon haha. will come back here in a sec to update on that


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