Volume migration failed - please contact support

jacobmacweb
TRIAL

2 years ago

Attempted to migrate a Postgres database from US West to EU West, apart from the interface also telling me the wrong region in the UI, it also failed and said we have to contact support

0 Replies

jacobmacweb
TRIAL

2 years ago

8f1d8cfc-373d-4189-9320-7a799917bd63


jacobmacweb
TRIAL

2 years ago

it's also happened on another project: 07feadd0-ade5-4e35-a014-b52142285c54


2 years ago

Hi, we have a fix in for this issue. Can you try again please?


jacobmacweb
TRIAL

2 years ago


jacobmacweb
TRIAL

2 years ago

hey <@1128092592626737204> , this field is now disabled and the failed indicator still shows


jacobmacweb
TRIAL

2 years ago


2 years ago

Are you on the pro plan?


2 years ago

only pro plan users should be able to use regions atm


jacobmacweb
TRIAL

2 years ago

Yep we are


jacobmacweb
TRIAL

2 years ago

This all happened because I tried to migrate haha


jacobmacweb
TRIAL

2 years ago

My company is on the pro plan


2 years ago

click the big Reset button inside the Volume's config


2 years ago

actually it looks like that db is gone in your project? I only see Mongo. and that warning is gone. do you want to try and migrate again? should work now


jacobmacweb
TRIAL

a year ago

Sorry for not catching up here, I'm still seeing it but I can't find the reset button?


jacobmacweb
TRIAL

a year ago

e1f13ef9-56d4-4e6d-bc66-d9a681804cf8 is the service id from cmd-k


a year ago

scroll down?


jacobmacweb
TRIAL

a year ago

Will take a look in a sec


jacobmacweb
TRIAL

a year ago


jacobmacweb
TRIAL

a year ago

im not seeing any reset button here, unless you mean wipe or delete <@539512869780455445>


jacobmacweb
TRIAL

a year ago

on the service neither


jacobmacweb
TRIAL

a year ago

this bad boy sticking around though


a year ago

reset button was likely only for admins then


jacobmacweb
TRIAL

a year ago

at this point i might just delete and remake it and notify my team of the new DB url


jacobmacweb
TRIAL

a year ago

see if migration works on a fresh volume


jacobmacweb
TRIAL

a year ago

to make it clear its environment e07b7401-6dfa-4475-abe2-74ea310b8061, called "staging"


jacobmacweb
TRIAL

a year ago

project 8f1d8cfc-373d-4189-9320-7a799917bd63


jacobmacweb
TRIAL

a year ago

i dont mind deleting and resetting if the issue is fixed but cant be retroactively applied, but just want to make sure im not destroying the db for no reason haha


a year ago

if you're okay with deleting and makeing a new one, that would be much faster


jacobmacweb
TRIAL

a year ago

cool no worries. if it happens again youll know pretty soon haha. will come back here in a sec to update on that


Volume migration failed - please contact support - Railway Help Station