Volume using 95% of its capacity
josesantos25
PROOP

a month ago

I received an email saying volume using 95% of its capacity so I increased it to 10 GB. However, I keep on receiving the same message although the volume totals 2.5 GB. Thanks for helping out.

Solved

10 Replies

Railway
BOT

a month ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!


sarahkb125
EMPLOYEE

a month ago

Hi there,

That is strange - I can confirm your volume is not at 95% capacity. I will raise the false positive email to the team.

Best,

The Railway Team


Status changed to Awaiting User Response Railway about 1 month ago


Railway
BOT

a month ago

Hello!

We've escalated your issue to our engineering team.

We aim to provide an update within 1 business day.

Please reply to this thread if you have any questions!


sarahkb125

Hi there,That is strange - I can confirm your volume is not at 95% capacity. I will raise the false positive email to the team.Best,The Railway Team

josesantos25
PROOP

a month ago

Hi,

It appears that my account is being treated as if it’s on the free plan (with a 500MB volume limit), preventing me from using additional resources. Could you please look into this and correct it? My app launch is currently delayed due to this issue, so I’d greatly appreciate a quick resolution.

Thank you for your understanding and support.


Status changed to Awaiting Railway Response Railway about 1 month ago


sarahkb125
EMPLOYEE

a month ago

I see your volume max size is 10GB. Could you please share a screenshot where you're seeing the 500MB limit?

Attachments


Status changed to Awaiting User Response Railway about 1 month ago


sarahkb125

I see your volume max size is 10GB. Could you please share a screenshot where you're seeing the 500MB limit?

josesantos25
PROOP

a month ago

The thing is that as the volume usage approaches 500MB I start receiving these emails. (I tested this by restoring a backup that is under 500 MB; it is fine when well below 500MB, but as it approaches this, I start receiving

these emails)

Attachments


Status changed to Awaiting Railway Response Railway about 1 month ago


sarahkb125
EMPLOYEE

a month ago

Oh interesting, ok I'll add that piece of context


Status changed to Awaiting User Response Railway about 1 month ago


josesantos25
PROOP

a month ago

Also, this started to happen when I upgraded from the Hobby to the Pro plan.


Status changed to Awaiting Railway Response Railway about 1 month ago


ray-chen
EMPLOYEE

a month ago

Hi! We've identified the root cause here. As a workaround, I've resized your volume to 20GB (+10GB). You should be receiving accurate alerts from now on.


Status changed to Awaiting User Response Railway about 1 month ago


Railway
BOT

a month ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway about 1 month ago


Railway
BOT

a month ago

✅ The ticket Incorrect usage alert sent has been marked as completed.


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