3 months ago
I have accidentally deleted the live database. Can you help me restore it?
7 Replies
3 months ago
When a database service (and its volume) is deleted, there is a 48-hour grace period before the data is permanently removed, unless it was force-deleted. Could you let us know which specific database you deleted, which project it was in, and roughly when you deleted it? Also, did you use force delete? This will help us determine if recovery is still possible.
Status changed to Awaiting User Response Railway • 3 months ago
3 months ago
The project name is AI-Growth-Engine
It was deleted on march 6 on IST 2:56 AM as per my email
There was two database
mysql-ejvr-volume
mysql-e8vv-volume
mysql-qbad-volume - it was deleted on 4th march 1:18 am IST
Attachments
Status changed to Awaiting Railway Response Railway • 3 months ago
3 months ago
The emails you shared for mysql-ejvr-volume and mysql-e8vv-volume show they are still within the 48-hour grace period and include a "Restore Volume" button. Please use those links in the emails to restore them immediately before the 48 hours expire.
For mysql-qbad-volume, deleted on March 4, the 48-hour grace period has already passed, so that volume's data has been permanently removed and cannot be recovered unless you have your own external backup.
Status changed to Awaiting User Response Railway • 3 months ago
3 months ago
Can you share all the backup project ID: e5d3c438-8ea4-4126-a3b6-528342423a3f
I can't find the backup.
Status changed to Awaiting Railway Response Railway • 3 months ago
3 months ago
We don't have access to restore volumes on your behalf. The "Restore Volume" links in the deletion notification emails (the screenshots you shared earlier) are the only way to recover those volumes during the 48-hour grace period. Please check your email at mane.siddhesh31@gmail.com for those emails from hello@notify.railway.app dated March 6, and click the "Restore Volume" button in each one. If you had previously configured volume backups on those services before deletion, those backups would be listed in the service's Backups tab, but backups must have been set up before the service was deleted.
3 months ago
Sam, this is becoming frustrating. I already tried that and didn't find any restore options, so I submitted a support ticket. Now, while waiting for your responses, the 48-hour window has passed. I need my deleted database.
siddheshbmane
Sam, this is becoming frustrating. I already tried that and didn't find any restore options, so I submitted a support ticket. Now, while waiting for your responses, the 48-hour window has passed. I need my deleted database.
3 months ago
You blame him for the time passing, but you didn't even reply instantly. Shame on how you respond to this thread for something that is 100% your own fault.