3 months ago
Hi everyone,
I’m using Railway Postgres and in the “Postgres DB” panel I always see the message “We are unable to connect to the database via SSH. Connection closed.” even though the deployment is online and all env vars are set.
My app can connect to the database, but I’m noticing big performance oscillations: sometimes queries are very fast, and other times the same requests take a long time to respond.
Is this SSH error in the UI normal, and does anyone know what could cause this kind of inconsistent latency on Railway Postgres?
6 Replies
3 months ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
3 months ago
Hello!
We're acknowledging your issue and attaching a ticket to this thread.
We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.
Please reply to this thread if you have any questions!
3 months ago
Hey there! Linking this to an investigation we having going on so we can track it. Thanks for raising and we're working towards a fix.
Status changed to Awaiting User Response Railway • 3 months ago
3 months ago
Bit of an update for you,
Everything has leveled out on our end, and things are back online. We'll keep monitoring this in case something comes up, but for now, everything should be back to normal. Feel free to let us know if you see this again.
3 months ago
✅ The ticket Setup Issue with Hooks has been marked as completed.
3 months ago
✅ The ticket Setup Issue with Connections has been marked as completed.
3 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 3 months ago