We are unable to connect to the database via SSH
truecosmic
PROOP

a month ago

Recently I'm unable to Postgres database attached to my project TrueCosmic Calendar. It always shows "We are unable to connect to the database via SSH." on the database tab under the Database Connection. See attached screenshot.

Attachments

Solved

10 Replies

Railway
BOT

a month ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!


Railway
BOT

a month ago

Hello!

We're acknowledging your issue and attaching a ticket to this thread.

We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.

Please reply to this thread if you have any questions!


noahd
EMPLOYEE

a month ago

Hey there!
I linked this to an existing investigation we have going on.

I don't have a set ETA on a fix but we are working towards resolution!


Status changed to Awaiting User Response Railway 28 days ago


Railway
BOT

24 days ago

🛠️ The ticket User Interface Connection Issue has been marked as in progress.


neoinvest22
HOBBY

24 days ago

I have the same issue. My database deployed on the server is not functioning at all, which is disrupting the entire system. This is a very critical issue for me. How quickly can you resolve this?


Status changed to Awaiting Railway Response Railway 24 days ago


neoinvest22

I have the same issue. My database deployed on the server is not functioning at all, which is disrupting the entire system. This is a very critical issue for me. How quickly can you resolve this?

Hi,

You can connect to the database manually by installing the Railway CLI and connecting via the SSH command. You can also use any database viewer of your choice locally.


Update, we're activity developing a fix. Trying to target mid week for landing it. Appreciate the patience everyone.


Status changed to Awaiting User Response Railway 24 days ago


seb3point0
PRO

23 days ago

Also having this issue


Status changed to Awaiting Railway Response Railway 23 days ago


noahd
EMPLOYEE

23 days ago

A fix was recently merged that should fix this! Try logging out and in again then this should work.


Status changed to Awaiting User Response Railway 23 days ago


Railway
BOT

20 days ago

✅ The ticket Database Connection Issue in Interface has been marked as completed.


Railway
BOT

13 days ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway 13 days ago


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