2 months ago
Server Outage Affecting Your Service
A server running your service has experienced a hardware failure. We are actively working to restore it. No action is needed on your part — your service will automatically resume once the issue is resolved.
We received this email on August 20th. All new redeployments are working as expected, but the old Docker container remains stale and is never decommissioned. When I manually remove it, it simply reappears.
1 Replies
Status changed to Awaiting Railway Response Railway • about 2 months ago
2 months ago
We've cleared that stale deployment, so it won't come back.
It hasn't actually been running since August 20th. The server it was on had a hardware failure that night and never came back online, so the container was already gone. Removing it kept failing because the cleanup has to reach that original server to confirm the container is gone, and every attempt timed out and put the record back.
Nothing was billed for it. Metering stopped when the server went down, and your service has been running normally on healthy hosts since.
Status changed to Awaiting User Response Railway • about 2 months ago
2 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • about 2 months ago