3 months ago
Project id: aa9a5ad0-1ff9-44a2-b309-6127aaafee57
I have this production environment for a modified version of the Chatwoot project. As of today (20/06), my clients started experiencing issues with WebSocket connections to my app.
My project is entirely on US East (Virginia, USA) and my users are from Brazil - São Paulo.
There wasn't any update - it just started having issues. Some connections have timeouts (rare), but the main issue is WebSocket connections constantly resetting and not staying open.
I've checked service status on all my services and found no incidents, including my DNS (Bunny DNS).
This post is mainly to see if anyone else is having similar WebSocket trouble right now.
8 Replies
3 months ago
I think I’m seeing the same issue. My users are getting logged out a few minutes after logging in, even though nothing has changed on the backend and sessions should be valid.
3 months ago
I'm not sure if it's related but we do have the same problem with SSE. Connection drops in the middle of requests.
Totally valid! Could be a problem caused by the latest package drop incident, or maybe even just general instability.
I have new relic connected to my app and have seen some timeout errors showing up too.
3 months ago
I have a similar problem, connections close after 20-30 seconds with error 1006.
3 months ago
hello, thank you for the reports, we will be looking into this
yo there,i think i have smth similar to this problem,coz me webpage says that lost connecting like once a 60-12 sec
and always i can see that log
its triple coz of 3 active users on page
so im not sure if its problem in my code socket connecting or in host
I've downgraded the metal edge domain like Brody said to in another thread, but I'm still having issues with websockets not staying alive.
3 months ago
Downgrading helped in my case. I was getting unexpected web socket closures with the close code 1006.
3 months ago
Yep I've been getting websockets closed on me since this morning.
Project ID 0967f744-e6ac-4b09-b47e-996248d6c08f
3 months ago
Thank you for letting us know, we are actively working on a fix.
3 months ago
Hello all,
We have fixed the regression on the Metal proxy and confirmed that WebSockets and SSEs do not drop anymore.
Please re-enable the Metal edge if you had disabled it.
3 months ago
Why wasn’t this issue surfaced on the status page?
3 months ago
The same problem started again
muhammetakkurtt
The same problem started again
3 months ago
I'm was not able to reproduce this issue after we rolled out the fix, and I just tried again and still cannot reproduce.
So please open a new thread.
Status changed to Solved brody • 3 months ago