Step-by-Step Solution to Railway Webhook & UI Modal Issues (Pro Plan)

Context:

- Railway Pro plan user

- Webhook option not visible

- UI modal stuck / unable to close or navigate

- Guide followed: https://docs.railway.com/guides/webhooks#example-payload

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1. Hard Refresh & Reset UI State

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- Press Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac) for hard refresh

- OR use incognito/private browsing mode and open https://railway.app

- Try navigating again to Project > Settings

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2. Check Webhook Location

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1. Open your specific project in Railway

2. Click the "Settings" tab

3. Scroll down and look for "Webhooks"

4. If not visible:

- Go to the "Deployments" tab

- Click on a recent deployment

- Look for a webhook icon or event option

Note: Some Pro accounts may not have this option fully enabled.

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3. Test with a New Project

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- Create a new test project using a template or GitHub repo

- Navigate to its Settings tab

- Check if Webhook section is visible there

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4. Clear Cache & Local Storage

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- Open DevTools (F12)

- Go to Application > Local Storage and Session Storage

- Clear all entries for railway.app

- Refresh and log back in

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5. Use Railway API to Add Webhook (Workaround)

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If UI is broken, use the GraphQL API:

curl -X POST https://backboard.railway.app/graphql \

-H 'Authorization: Bearer YOUR_RAILWAY_API_TOKEN' \

-H 'Content-Type: application/json' \

-d '{

"query": "mutation { createWebhook(input: {projectId: \"PROJECT_ID\", url: \"https://discord.com/api/webhooks/...\"}) { id url } }"

}'

Replace:

- YOUR_RAILWAY_API_TOKEN → Get from railway.app/account/tokens

- PROJECT_ID → Found in the URL when inside your project

- Webhook URL → Your Discord webhook

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6. Confirm Feature Availability

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- If webhooks still don’t appear:

- Contact Railway support (support@railway.app)

- Provide: your account email, Project ID, steps you tried

- Ask: “Is the webhook feature enabled for my Pro plan project?”

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Summary

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| Issue | Solution |

|--------------------------|--------------------------------------------|

| Webhook not visible | Use incognito or new project |

| UI modal frozen | Clear local storage or try new browser |

| Still broken | Use GraphQL API to manually add webhook |

| Unsure if feature enabled| Contact support to confirm access |

I have the same problem. Hard refreshing, clearing cache and Incognito window, don't solve it for me.

It works. Thanks