Website doesn't open
piwvis
PROOP

19 days ago

Hey!

I can't open my website using custom domain - keytly.com
I have changed DNS records in namecheap, but it's still doesn't work
I will attach screenshot with namecheap DNS settings

Attachments

image.png
Solved$10 Bounty

Pinned Solution

diogoribeirodev
FREETop 5% Contributor

19 days ago

FYI i can access your website now,

Attachments

image.png

4 Replies

Railway
BOT

19 days ago

This thread has been marked as public for community involvement, as it does not contain any sensitive or personal information. Any further activity in this thread will be visible to everyone.

Status changed to Open Railway • 19 days ago

diogoribeirodev
FREETop 5% Contributor

19 days ago

Your root domain (keytly.com) was configured as a CNAME, which does not work correctly at the apex on Namecheap. You need to use an ALIAS record instead.

  1. Delete this record:

CNAME  @  s8gvz1vh.up.railway.app

  1. Add ALIAS for root domain:

Type:  ALIAS
Host:  @
Value: s8gvz1vh.up.railway.app
TTL:   Automatic

  1. Add WWW subdomain:

Type:  CNAME
Host:  www
Value: s8gvz1vh.up.railway.app
TTL:   Automatic

  1. Keep existing records (admin, api, TXT verification) unchanged.

Make sure both domains are added in Railway:

keytly.com
www.keytly.com

Status should show Connected / Active (SSL will issue automatically).

stopwatch emoji Propagation

DNS changes usually take 5–30 minutes.

Docs

Railway:
https://docs.railway.com/networking/domains/working-with-domains

Namecheap ALIAS:
https://www.namecheap.com/support/knowledgebase/article.aspx/10128/2237/how-to-create-an-alias-record/

diogoribeirodev
FREETop 5% Contributor

19 days ago

After making the changes and waiting 5-10 minutes. You can try pinging the website ping keytly.com

diogoribeirodev
FREETop 5% Contributor

19 days ago

FYI i can access your website now,

Attachments

image.png
piwvis
PROOP

19 days ago

Yeap, it's working. Thanks Gon!

Status changed to Solved ray-chen • 19 days ago

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