Website is down (no code changes have been made)
Anonymous
PROOP

3 months ago

My website has gone down, saying

Not Found

The train has not arrived at the station.

Please check your network settings to confirm that your domain has provisioned.

If you are a visitor, please let the owner know you're stuck at the station.

  • There have been no code changes before the website went down
  • I have checked the logs and there is nothing abnormal (nothing new has shown up)
  • I have multiple things deployed using Railway, in the Architecture section, my website seems to be online?
  • In the Networking section of my Railway Dashboard for the website, under Public Networking - Access your application over HTTP with the following domains, I have three, one with a grey (globe) network icon, the other two with a green cloud icon
    • (1) [website].up.railway.app > has a grey (globe) network icon, shows Railway's page not found interface when i click on it
    • (2) www.\[website\].com > has a green cloud icon, also shows Railway's page not found interface when i click on it
    • (2) [website].com > has a green cloud icon, also shows Railway's page not found interface when i click on it
  • When i click on Edit Port for all of them, it says "A port was detected by Railway Magic"
    • and the default port seems to be 8080 (node)

The request ID on the error page changes every time i try to load my website but this is the most recent one - gt9qrt5DTwKBQjeQxtoGcA

As I'm filling this out, when I select the Service drop down, I am unable to see my website listed here, i can see the other projects I have deployed through Railway - including ones that are currently live and ones that I have turned off

Any help would be greatly appreciated!

Attachments

Solved

4 Replies

3 months ago

Could you share a link to the service in your Railway dashboard? You can grab it from the URL bar when you have the service selected.


Status changed to Awaiting User Response Railway 3 months ago


brody

Could you share a link to the service in your Railway dashboard? You can grab it from the URL bar when you have the service selected.

Anonymous
PROOP

3 months ago

Hi Brody, this is the link from when I select the website from the other projects I have

https://railway.com/project/e5986228-c4e6-4d82-b181-cc2b5fc2a27f

the website link is www.unswwit.com


Status changed to Awaiting Railway Response Railway 3 months ago


sam-a
EMPLOYEE

3 months ago

You should be good to go now. Your deployment was prior to us introducing private networking and recent changes we've made required it to be enabled. I enabled it and your domain now loads.

Sorry for the disruption.

Let us know if you need further help.


Status changed to Awaiting User Response Railway 3 months ago


sam-a

You should be good to go now. Your deployment was prior to us introducing private networking and recent changes we've made required it to be enabled. I enabled it and your domain now loads. Sorry for the disruption. Let us know if you need further help.

Anonymous
PROOP

3 months ago

Amazing, thanks Sam!


Status changed to Awaiting Railway Response Railway 3 months ago


Status changed to Solved sam-a 3 months ago


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