Whitelisting
amazzachefreddo
PROOP

4 months ago

Phaxios was bought out by Sinch. Can I get their fax service whitelisted? us.fax.api.sinch.com

$10 Bounty

4 Replies

Railway
BOT

4 months ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!


amazzachefreddo
PROOP

4 months ago

Thanks for the quick response! I reviewed all the linked articles, but none of them solve my specific issue.

The problem is:

- My Django app needs to make HTTPS requests to us.fax.api.sinch.com (Sinch Fax API)

- Railway's network is blocking DNS resolution of this domain

- Error: "Failed to resolve 'us.fax.api.sinch.com' (Errno -2) Name or service not known"

I already tried:

✓ Enabled Static Outbound IPs - didn't fix it

✓ The domain is in Railway's default allowlist (I can access npmjs.com, github.com, etc.)

✓ This is not an IPv6 issue

What I need:

Can you please add us.fax.api.sinch.com to the egress allowlist for my project (casemedix-staff-portal)?

This is a legitimate business API for sending faxes to insurance companies as part of our medical collections workflow.

Thank you!


4 months ago

We do not have a DNS blacklist; that domain simply doesn't have any records.

https://www.nslookup.io/domains/us.fax.api.sinch.com/dns-records/


Status changed to Awaiting User Response Railway 4 months ago


4 months ago

This thread has been marked as public for community involvement, as it does not contain any sensitive or personal information. Any further activity in this thread will be visible to everyone.

Status changed to Open brody 4 months ago


4 months ago

Hi,

The us. seems to not exist on that domain. Use https://fax.api.sinch.com/.


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