23 days ago
Hi, I just signed up for the Free trial plan, but I'm being prompted to add a payment method before I can start deploying. Could you please clarify if card verification is required to activate deployments on the Free plan, or if there's an issue with my trial status? Thanks!
6 Replies
Status changed to Awaiting Railway Response Railway • 23 days ago
23 days ago
Your account was flagged for suspicious activity so adding a payment method is required to activate deployments, even during the trial. You can add one at your workspace billing page, and the restriction will clear automatically once it's on file.
Status changed to Awaiting User Response Railway • 23 days ago
Status changed to Solved mykal • 23 days ago
23 days ago
I really hope to continue using the free trial. Could you please help remove this deployment restriction for my account?Thanks!
Status changed to Awaiting Railway Response Railway • 23 days ago
23 days ago
I haven't performed any suspicious or prohibited activities; I just want to test and evaluate the platform normally.
mykal
Your account was flagged for suspicious activity so adding a payment method is required to activate deployments, even during the trial. You can add one at [your workspace billing page](https://railway.com/workspace/billing), and the restriction will clear automatically once it's on file.
23 days ago
Thank you very much for your help!
mykal
Your account was flagged for suspicious activity so adding a payment method is required to activate deployments, even during the trial. You can add one at [your workspace billing page](https://railway.com/workspace/billing), and the restriction will clear automatically once it's on file.
23 days ago
I haven't performed any suspicious or prohibited activities; I just want to evaluate the platform normally. I really hope to continue using the free trial and hope you can help remove this restriction for my account. Thank you!
Status changed to Awaiting Railway Response Railway • 23 days ago
23 days ago
Adding a payment method is the only way to clear this restriction and enable deployments. You can add one at your workspace billing page, and the restriction will lift automatically once it's on file. No charge is made at that point.
Status changed to Awaiting User Response Railway • 23 days ago
16 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 16 days ago