Hi there

I believe you were the casino company yes?

We got a non-consensual explicit report that we acted on immeidately when we got it

I can unban, but UGC porn without sufficient moderation on your end opens Railway to undue liability.

Hi thanks for support

Thanks for the context — we understand why you had to act quickly.
We were not aware of any non-consensual explicit/UGC content being hosted. It’s possible a team member deployed or left enabled functionality that allowed this without proper moderation/controls.

We take responsibility and will implement immediate actions:

Remove/disable anything related to porn/explicit content across all services

Disable UGC uploads and remove related routes/storage

Add internal controls (reviewed deploy process, audit, and moderation safeguards) to prevent recurrence

Could you please unban the team (or grant temporary access / read-only DB access / snapshot export) so we can restore production and recover our database data? We can share a checklist of changes as soon as access is restored.

Sure thing

Our customers have experienced too many access issues. Can we take action as soon as possible?

Yup, working now

yes you're right

thank you.

Unbanned

thank you so much

Unbanning the payment method

thank you cause seems trial account

we have lots of services

Okay, added

you can now resub

thanks

checking

You'd be able to redeploy without issue afterwards