Why Railway wanna take money if i deleted everything and there’s no subscription
aidanlynge94
FREEOP

23 days ago

Why does Railway wanna take 5$ if i don’t have active subscription?

Solved

24 Replies

23 days ago

Just to be clear, deleting everything doesn't void the subscription, are you sure you don't have an active subscription?


aidanlynge94
FREEOP

22 days ago

when i got to billing, i saw the option to cancel my plan but when i clicked it, did say there’s no plan


22 days ago

thanks for the update, mind sharing:

  • when did you cancel your plan
  • when did you get charged 5 usd

just want to make sure I'm on the same page


aidanlynge94
FREEOP

22 days ago

i was looking at the e-mails, but didn’t see it…it tries to charge in the last 2 days


22 days ago

you can see by going to under billing history

a screenshot of the last few would be most helpful

I ask because I'm trying to understand what state your account is in


aidanlynge94
FREEOP

22 days ago

C4DAA6A7-BCFE-4F60-A0AA-C2C79698E9AF.png

Attachments


aidanlynge94
FREEOP

22 days ago


22 days ago

thank you very much! this is very helpful 🙏

I do think this is a platform bug, I'll raise this to the team


Railway
BOT

22 days ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response Railway 22 days ago


aidanlynge94
FREEOP

22 days ago

I see this as well. Should i pay this instead of the 5$?

928CA7B7-6614-484A-B4A0-214CF30A3C2A.png

Attachments


22 days ago

mind showing the usage breakdown?


aidanlynge94
FREEOP

22 days ago

CF82BF8E-19BD-4094-9517-18904ACF67BF.png

Attachments


22 days ago

you still have something running, I'd recommend turning that off right now if you don't intend on using Railway


aidanlynge94
FREEOP

22 days ago

Currently, the service will be deleted.


22 days ago

Sounds good, and no I'd reckon you wouldn't have to pay that, if it was a platform bug that resulted you still being charged even though you cancelled your plan then I can't imagine you'd be on the hook for it, and it's only 4 cents


aidanlynge94
FREEOP

22 days ago

What if i forgot to do that? 😅 Can happen, a lot of subscription going on currently...


22 days ago

If you forgot to turn the service off?


22 days ago

Or what do you mean?


aidanlynge94
FREEOP

22 days ago

I mean the subscription cancellation


22 days ago

If you didn't cancel the plan then naturally you'd be expected to pay for it, but you could still just turn off all services, pay the base plan and cancel then


22 days ago

but you did cancel before June 13th right? 😓


aidanlynge94
FREEOP

22 days ago

I don't see any cancellation e-mail....nevermind, I'll pay that, it's not much


22 days ago

Alright sounds good, and if you for some reason keep being charged next month then feel free to open a billing thread on


aidanlynge94
FREEOP

22 days ago

Thank you for the help! 😊


22 days ago

happy to help 🙂


Status changed to Solved dev 22 days ago


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