with custom domain stuck on validating
stactory
HOBBYOP

a month ago

Hi Railway team,

I need urgent help with a custom domain that's stuck on "Validating

domain ownership" for over 4 hours on my production migration.

Details:

- Plan: Hobby (recently upgraded)

- Service: Stactory-Ops (production environment)

- Custom domain: ops.stactory.com

- Generated CNAME target: gizkl67r.up.railway.app

What I've verified:

- DNS is fully propagated globally (confirmed via dnschecker.org

from 20+ locations worldwide)

- CNAME record matches exactly what Railway requested

- TXT validation record (_railway-verify.ops) is present with

the exact value Railway generated

- No CAA records on the apex domain (Let's Encrypt not blocked)

- No AAAA records or conflicting records for the ops subdomain

- No duplicate CNAME or A records for the same hostname

Context:

- Originally I added the domain while on trial, validation got stuck.

- I deleted and re-added the domain (Railway generated a new CNAME

target), updated DNS in my registrar, DNS propagated globally

within ~30 min.

- I then upgraded to Hobby plan, hoping it would unblock. It didn't.

- The status is still "Validating domain ownership" and the domain

returns no response.

This is blocking a production migration from another platform. My

team is currently unable to use the app. Can someone from the team

please manually trigger the validation or look at what's blocking

it on Railway's side?

Happy to provide project/service IDs privately if needed.

Thanks in advance.

Solved$10 Bounty

Pinned Solution

I'd try removing your domain from Railway and your DNS provider, waiting for ~10-15 mins, then re-add them back.

3 Replies

Status changed to Open Railway about 1 month ago


If your DNS provider is Cloudflare (or any other similar service), ensure the CNAME record is set to DNS Only (grey cloud), not Proxied (orange cloud).


darseen

If your DNS provider is Cloudflare (or any other similar service), ensure the CNAME record is set to **DNS Only (grey cloud), not Proxied (orange cloud).**

stactory
HOBBYOP

a month ago

Thanks for the suggestion, but my DNS provider is HostGator

(cPanel Zone Editor), not Cloudflare. HostGator doesn't have

a proxying feature — all records are served directly as-is.

I verified with dig from multiple public resolvers (8.8.8.8,

1.1.1.1) that the CNAME resolves correctly to gizkl67r.up.railway.app

and ultimately to Railway's Fastly IPs (151.101.x.x), with no

proxy in between.

Still stuck on "Validating domain ownership". Could a Railway

staff member take a look?


I'd try removing your domain from Railway and your DNS provider, waiting for ~10-15 mins, then re-add them back.


Status changed to Solved 0x5b62656e5d 5 days ago


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