Workplace not visible
yononsensedude
HOBBYOP

6 months ago

I was on trial till last month and integrated my backend repo with railway and it was working fine till the end of trial. But today, I paid and started the hobby plan but once I paid, my old project is not there anymore and it is asking me to create a new project.

Creating and linking a new project is time consuming for me as a single person team since I would have integrate it with my app, frontend and other places etc.

My question is why was my last project deleted and how to recover it?

Solved

11 Replies

6 months ago

Hey @yononsensedude, can you please show how your dashboard looks like? There should be a drop down at the top left position in the dashboard to indicate the workspace you are currently at, clicking on it will show all the workspaces you are part of.


yononsensedude
HOBBYOP

6 months ago

yeah sure,

although I am still developing my product and don't want to publicly post the details (including branding etc) yet. But since there is no other option than doxxing it, here are the ss.

(I deployed it today itself since my working project was deleted.)

1416869019813679000
1416869020203876600


6 months ago

I see that there is one project that has been removed in your current workspace, could that be the one that was potentially deleted? You can access and recover it by clicking on the 1 Removed label as shown in your first screenshot.


yononsensedude
HOBBYOP

6 months ago

That's an empty project. Created and deleted today.


6 months ago

Are you sure that you are not in the wrong workspace and that your workspace or project has deleted? Furthermore, can you still access your deployed services that you deployed previously, such as for example using the Railway generated URL?

1416871044228055300


yononsensedude
HOBBYOP

6 months ago

yes sir. my project was on the same in the same workplace and my working railway URL was: https://vybly-backend-production.up.railway.app

It is not accessible now.


6 months ago

I'll raise this thread to the team.


6 months ago

!t


6 months ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response uxuz 6 months ago


yononsensedude
HOBBYOP

6 months ago

leave it. I'll redeploy. Thanks for the help.


I am fishing to see which user it's showing up on our side.


Status changed to Awaiting User Response Railway 6 months ago


So uhhhh, that project isn't in the account you posted.


Railway
BOT

6 months ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway 6 months ago


Loading...