2 months ago
Hello Railway team,
My workspace is currently showing the message: "Workspace restricted because a payment method is required."
I'd like to understand why this restriction was applied and whether there is any way to restore access without adding a payment method. If this restriction was applied in error, could you please review my workspace? i need my project there completetly normal what happen ?
Thank you.
5 Replies
2 months ago
We're not able to share the specifics of why the restriction was applied. To resolve it, you can add a payment method and complete your plan upgrade at railway.com/workspace/plans, which will automatically lift the restriction and restore access to your workspace and services.
Status changed to Awaiting User Response Railway • 2 months ago
Railway
We're not able to share the specifics of why the restriction was applied. To resolve it, you can add a payment method and complete your plan upgrade at [railway.com/workspace/plans](https://railway.com/workspace/plans), which will automatically lift the restriction and restore access to your workspace and services.
2 months ago
why if i dont got card at momment ? what i do ?
Status changed to Awaiting Railway Response Railway • 2 months ago
2 months ago
Adding a payment method is the only way to lift the restriction on a trial workspace. Once you have a card available, you can upgrade at railway.com/workspace/plans and access will be restored automatically.
Status changed to Awaiting User Response Railway • 2 months ago
2 months ago
nd what do another acc will work ?
Status changed to Solved Railway • 2 months ago
Status changed to Awaiting Railway Response Railway • 2 months ago
2 months ago
Creating a new account would not resolve this. You can cancel your current plan from your workspace billing page.
Status changed to Awaiting User Response Railway • 2 months ago
Status changed to Solved nico • 2 months ago