Workspace restricted by mistake – No Terms of Service violation
majik87
FREEOP

2 months ago

Hello Railway Support,

My workspace has been restricted due to an alleged violation of the Terms of Service.

I believe this restriction was applied by mistake. I have not knowingly or intentionally performed any activity that violates Railway’s Terms of Service.

I was simply trying to use Railway normally, and I have not done anything that should result in my workspace being restricted.

Could you please manually review my workspace and check what caused this restriction? I would appreciate it if you could restore access if this was a mistake.

Thank you for your help.

Solved

3 Replies

Railway
BOT

2 months ago

We're not able to share the specifics of why a workspace restriction was applied. There is no action on your side that will lift this restriction, and we're unable to provide access to the workspace or its data while it is in place.


Status changed to Awaiting User Response Railway • about 2 months ago


Railway

We're not able to share the specifics of why a workspace restriction was applied. There is no action on your side that will lift this restriction, and we're unable to provide access to the workspace or its data while it is in place.

majik87
FREEOP

2 months ago

Hello,

Thank you for your response.

I understand that you cannot disclose the specific reason for the restriction. However, I would like to respectfully request a manual review of my workspace restriction.

To the best of my knowledge, I have not intentionally violated Railway’s Terms of Service, and I believe this restriction may have been triggered incorrectly.

I am not asking you to disclose any internal security or enforcement details. I am simply requesting a reconsideration of the restriction and, if possible, restoration of access to my workspace.

If the restriction cannot be removed, please let me know whether there is any appeal process available for this decision.

Thank you for taking the time to review my request.


Status changed to Awaiting Railway Response Railway • about 2 months ago


2 months ago

We understand the frustration, and we appreciate you reaching out again. Unfortunately, we're not able to share the specifics behind a workspace restriction, and there is no action on your side or appeal process that will lift it. We're also unable to provide access to the workspace or its data while the restriction is in place.


Status changed to Awaiting User Response brody • about 2 months ago


Railway
BOT

a month ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • about 1 month ago


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