11 days ago
Hello Railway team,
My workspace has been restricted with the message "Suspicious activity detected".
I believe this may have been triggered by mistake. Before the restriction, my service and its Railway-provided domain were working normally. Now the workspace is restricted and the domain shows the Railway "The train has not arrived at the station" page.
Could you please review this restriction and let me know what caused it? If this was a false positive, I would appreciate it if the restriction could be removed and my workspace and services restored.
Thank you.
3 Replies
11 days ago
Your workspace has been restricted, and we're not able to share the specific details behind the restriction. There is no action on your side that will lift it, and we're unable to provide access to the workspace or its data while the restriction is in place.
Status changed to Awaiting User Response Railway • 11 days ago
Railway
Your workspace has been restricted, and we're not able to share the specific details behind the restriction. There is no action on your side that will lift it, and we're unable to provide access to the workspace or its data while the restriction is in place.
11 days ago
Thank you for the response.
I understand that the workspace is currently restricted. However, I believe this may have been a false positive.
Could you please have a human member of the Railway team manually review the restriction and my workspace?
I would also like to know whether there is any way to appeal this restriction or verify my account and activity to restore access.
I understand that you may not be able to disclose the specific security signals that triggered the restriction. I am only asking for a manual review and an opportunity to resolve any issue that may have caused it.
Thank you.
Status changed to Awaiting Railway Response Railway • 11 days ago
11 days ago
Hi Mohamad, a member of the team has manually reviewed the restriction on your workspace. The review confirmed the restriction is correct and it will not be lifted. We aren't able to share the specific details behind it, and there's no further appeal process for this decision.
Status changed to Awaiting User Response Railway • 11 days ago
4 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 4 days ago