a month ago
Hello Railway Team,
My workspace was recently restricted with the message “ToS Violation”, and I would like to request a manual review.
I was using a Railway project for personal use to access services such as Instagram, YouTube, and a few AI tools like X-minus AI (kareoke maker for musicians). I did not use the service for attacks, scanning, abuse, malicious activity, or any activity intended to harm or disrupt other services.
I understand that Railway has usage policies, and if my particular use case was not permitted, I would appreciate clarification on which policy or activity triggered the restriction.
Could someone from the Railway team please review the restriction and let me know whether it can be lifted?
Thank you for taking the time to review my case.
5 Replies
a month ago
We're not able to share the specifics of why a workspace restriction was applied, and there is no action on your side that would lift it.
Status changed to Awaiting User Response Railway • about 1 month ago
Railway
We're not able to share the specifics of why a workspace restriction was applied, and there is no action on your side that would lift it.
a month ago
I understand. I would still appreciate it if this restriction could be reviewed by a member of the Railway team, as I believe my use of the service was legitimate and personal.
If the restriction cannot be lifted under any circumstances, please confirm whether I should consider the workspace permanently unavailable.
Thank you.
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
We appreciate you following up, and we understand this is frustrating. Unfortunately, we're not able to share further details about why the restriction was applied, and there is no action available on your side that would lift it. We're not able to offer a review process for this.
Status changed to Awaiting User Response brody • about 1 month ago
a month ago
من کیرم تو اون سیستمتون الکی حساب منو بستین کص کشا علتشم نمیگید لااقل آدم بره درستش کنه کیرم تو اون Policy تون
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
Apologies, we only correspond in English. Please open a new thread in English.
Status changed to Closed Railway • about 1 month ago