2 months ago
Dear Railway Support Team,
My workspace has been restricted with the reason "ToS Violation". I believe this may have been applied in error, and to the best of my knowledge, I have not intentionally violated any of your Terms of Service.
I am requesting a manual review of my workspace by a member of your Trust & Safety team. I rely on this workspace for my projects, and the restriction has caused significant disruption to my work.
If there is any specific activity or policy that triggered this restriction, I would appreciate knowing more so that I can understand what happened. If the restriction is final, please let me know whether I am permitted to use Railway in the future for a compliant project.
I am also concerned about the data stored in this workspace. Could you please advise whether there is any way to retrieve or export my project data?
Thank you for your time and assistance. I look forward to your response.
1 Replies
2 months ago
We're not able to share the specifics of why a workspace restriction was applied. There is no action on your side that will lift this restriction, and we're also unable to provide access to export data from a restricted workspace.
Status changed to Awaiting User Response Railway • about 2 months ago
a month ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • about 1 month ago