a month ago
Hello,
My workspace was restricted for "Suspicious activity detected." I believe this happened because I was using a VPN, which may have triggered your security system. I was using the service legitimately and was not attempting to violate any policies.
Could you please review my account and remove the restriction if appropriate?
Thank you.
3 Replies
a month ago
Your workspace is on the Hobby plan and currently carries a restriction that we're unable to reverse for paid workspaces. We also aren't able to share the specific reason behind the restriction. If you'd like to wrap things up, you can cancel your plan from your workspace billing page.
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
Thank you for your response.
I understand your policy. However, I'd like to request a manual review of my workspace one last time. To the best of my knowledge, I did not violate Railway's Terms of Service. The only unusual factor was that I was connected to a VPN, which may have triggered your security systems.
If there is any possibility of a manual review or reconsideration, I would greatly appreciate it. If not, I would appreciate confirmation that this decision is final.
Thank you.
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
We appreciate you following up, and we understand this is frustrating. Unfortunately, after review, the restriction on your workspace is final and cannot be reversed. We're also unable to share the specific details behind the decision. If you'd like to wrap things up, you can cancel your plan from your workspace billing page.
Status changed to Awaiting User Response Railway • about 1 month ago
25 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 25 days ago