▎ Workspace restricted - "Suspicious activity detected"
carlosmarindupre
HOBBYOP

a month ago

Hi,

▎

▎ My workspace (carlosmarindupre's Projects) was restricted with the reason "Suspicious activity detected". I'd like to get it reviewed.

▎

▎ I run a single small Node.js service that renders audio files with ffmpeg for my company's in-store radio product. It has no networking beyond reading from and writing to our own Supabase project.

▎

▎ The restriction appeared right after I redeployed the service three times in a few minutes while fixing an out-of-memory issue. I suspect that burst is what triggered the automated flag. I've since grouped my changes so I deploy once.

▎

▎ I've upgraded to the Hobby plan. Could you please review the workspace and let me know what's needed to lift the restriction?

▎

▎ Thanks,

▎ Carlos

Solved

10 Replies

Railway
BOT

a month ago

We're not able to share the specifics behind why a workspace restriction was applied. Upgrading to a paid plan does not lift this type of restriction, so the Hobby upgrade alone won't restore access. There is no self-serve action that resolves it, and we're unable to provide access to export data from the workspace while it is in this state.


Status changed to Awaiting User Response Railway • about 1 month ago


carlosmarindupre
HOBBYOP

a month ago

but you could check don´t?


Status changed to Awaiting Railway Response Railway • about 1 month ago


Railway
BOT

a month ago

We're not able to share the specifics behind why a workspace was restricted, and there is no action on your side that will lift it. We understand this is frustrating, and we're sorry we can't be more helpful here.


Status changed to Awaiting User Response Railway • about 1 month ago


carlosmarindupre
HOBBYOP

a month ago

and what is the next step?


Status changed to Awaiting Railway Response Railway • about 1 month ago


Railway
BOT

a month ago

There is unfortunately no next step available on your side for this restriction. We know that is not the answer you were hoping for, and we're sorry we can't do more.


Status changed to Awaiting User Response Railway • about 1 month ago


carlosmarindupre
HOBBYOP

a month ago

But you will check????? or my account is banned forever???????


Status changed to Awaiting Railway Response Railway • about 1 month ago


Railway
BOT

a month ago

We understand the urgency and are sorry we can't give a clearer answer. We're not able to share further details about this restriction or what to expect going forward.


Status changed to Awaiting User Response Railway • about 1 month ago


carlosmarindupre
HOBBYOP

a month ago

...


Status changed to Awaiting Railway Response Railway • about 1 month ago


carlosmarindupre
HOBBYOP

a month ago

I need to talk with a Human please


Status changed to Solved Railway • about 1 month ago


carlosmarindupre

...

carlosmarindupre
HOBBYOP

a month ago

Human in the loop


Status changed to Awaiting Railway Response Railway • about 1 month ago


Status changed to Solved carlosmarindupre • about 1 month ago


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