Workspace restricted – ToS Violation appeal
dillukhan1
FREEOP

a month ago

Hello Railway Support Team,

My Railway workspace has been restricted with the reason “ToS Violation”.

I believe this may be a mistake or misunderstanding, and I would like to request a manual review of my workspace.

I am developing a personal Telegram bot project for learning and testing purposes. I did not intentionally violate Railway’s Terms of Service.

If any part of my project violates Railway’s policies, please let me know exactly what needs to be changed or removed. I am willing to make the necessary changes and comply with Railway’s Terms of Service.

Please review my workspace restriction and restore access if possible.

Thank you for your help.

Solved

7 Replies

Railway
BOT

a month ago

We're not able to share the specifics of why a workspace restriction was applied. There is no action on your side that will lift this restriction, and upgrading or adding a payment method will not change its status.


Status changed to Awaiting User Response Railway • about 1 month ago


Railway

We're not able to share the specifics of why a workspace restriction was applied. There is no action on your side that will lift this restriction, and upgrading or adding a payment method will not change its status.

dillukhan1
FREEOP

a month ago

Hello Railway Support Team,

Thank you for your response. I still need help with this issue and would like to request a manual review of my workspace restriction.

I understand that the exact reason for the restriction may not be disclosed. However, I would appreciate it if a human member of the Railway Support Team could review my case.

I am willing to remove or modify anything in my project that may violate Railway's Terms of Service. My intention is to use Railway for legitimate development and testing purposes.

Please manually review my workspace and let me know if there is anything I need to change in order to comply with Railway's policies.

I would appreciate it if access could be restored if possible.

Thank you.


Status changed to Awaiting Railway Response Railway • about 1 month ago


sam-a
EMPLOYEE

a month ago

We understand the frustration, and we appreciate your willingness to make changes. Unfortunately, we're not able to disclose the specific reason for the restriction or restore access to the workspace. There is no action available on your side that would lift it.


Status changed to Awaiting User Response sam-a • about 1 month ago


sam-a

We understand the frustration, and we appreciate your willingness to make changes. Unfortunately, we're not able to disclose the specific reason for the restriction or restore access to the workspace. There is no action available on your side that would lift it.

dillukhan1
FREEOP

a month ago

Hello Sam,

Thank you for personally reviewing my request.

I understand that you cannot disclose the specific reason for the restriction. I would still like to respectfully request one final review of my workspace.

I am willing to comply with Railway's Terms of Service and remove or modify any project, code, dependency, or configuration that may have caused the restriction.

If the workspace cannot be restored, please let me know whether I should create a new workspace/account or if I am permanently prohibited from using Railway.

I would appreciate any guidance you can provide.

Thank you for your time and consideration.


Status changed to Awaiting Railway Response Railway • about 1 month ago


a month ago

We appreciate your patience and understand this is frustrating. Unfortunately, we're not able to provide further guidance on the restriction or on next steps beyond what has already been shared.


Status changed to Awaiting User Response Railway • about 1 month ago


brody

We appreciate your patience and understand this is frustrating. Unfortunately, we're not able to provide further guidance on the restriction or on next steps beyond what has already been shared.

dillukhan1
FREEOP

a month ago

Hello Railway Support Team,

I understand that you cannot disclose the specific reason for the restriction. I am not asking for the internal detection details.

I am only requesting one final manual review of my workspace to determine whether the restriction can be removed. My project is a personal Telegram bot used for development and testing. I am willing to remove or modify any component that may violate Railway's policies.

If the restriction is permanently non-reversible, please confirm that explicitly so I can proceed with migrating my project to another hosting provider.

Thank you.


Status changed to Awaiting Railway Response Railway • about 1 month ago


a month ago

We appreciate your patience and understand this is frustrating. Our position on the workspace restriction has not changed, and we're not able to provide further guidance on the restriction or on next steps beyond what has already been shared.


Status changed to Awaiting User Response Railway • about 1 month ago


Railway
BOT

a month ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • 28 days ago


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