a month ago
Hello,
My Railway workspace was recently restricted with the reason "ToS Violation".
I’m not sure what caused this restriction. I would like to understand what specifically caused it and whether my workspace can be reviewed.
If this restriction was applied by mistake, I would appreciate it if you could restore access to my workspace.
Thank you.
3 Replies
a month ago
We're not able to share the specifics of why a workspace restriction was applied. There is no action on your side that will lift this restriction, and we're unable to provide access to the workspace or its data while it is in place.
Status changed to Awaiting User Response Railway • about 1 month ago
Railway
We're not able to share the specifics of why a workspace restriction was applied. There is no action on your side that will lift this restriction, and we're unable to provide access to the workspace or its data while it is in place.
a month ago
I still need help. I would like to request a manual review of my workspace restriction. I understand that you cannot provide the specific reason, but I would appreciate it if a member of the Railway support team could review my case and let me know whether the restriction can be reconsidered.
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
We understand your request for a review. Unfortunately, we're not able to share further details about the restriction or offer a path to have it reconsidered. There is no action available on your side that would lift it, and we're unable to provide access to the workspace or its data while it remains in place.
Status changed to Awaiting User Response brody • about 1 month ago
a month ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • about 1 month ago