15 hours ago
Hello Railway Support,
I’m trying to create a new project in Railway, but I’m unable to do so because my workspace has been restricted.
When I try to create a new project, I receive this message:
“This workspace was restricted. If you believe this is a mistake, open a support thread and our team will review it.”
I’m not sure why my workspace was restricted, and I would like to know the reason for the restriction and whether it can be removed.
Could you please review my workspace and let me know what caused the restriction? If this was done by mistake, I would appreciate it if you could restore access to creating projects.
Thank you!
3 Replies
15 hours ago
We're not able to share the specifics of why a workspace restriction was applied. There is no action on your side that will lift this restriction, and upgrading or adding a payment method will not change it.
Status changed to Awaiting User Response Railway • about 15 hours ago
Railway
We're not able to share the specifics of why a workspace restriction was applied. There is no action on your side that will lift this restriction, and upgrading or adding a payment method will not change it.
15 hours ago
I still need help with this issue.
I understand that you cannot disclose the specific reason for the restriction. However, I would like to request that my workspace restriction be reviewed.
I am unable to create new projects because of this restriction, and I believe it may have been applied in error.
Could you please confirm whether there is any possibility of a manual review by a Railway employee and whether my workspace can be restored?
I am happy to provide any additional information that may be required.
Thank you.
Status changed to Awaiting Railway Response Railway • about 15 hours ago
3 hours ago
We understand the frustration, and we appreciate your patience. Unfortunately, this restriction cannot be lifted through any action on your side, and we're not able to provide further details about why it was applied or arrange a review process for it.
Status changed to Awaiting User Response sam-a • about 3 hours ago