Workspace restricted with "ToS Violation" reason - no violation found, requesting review
Anonymous
FREEOP

a month ago

Description of the issue:

My workspace (charming-endurance) was restricted with the reason "ToS Violation". I could not find any specific violation and would like this reviewed.

This is an academic project for a student competition (Trunodjoyo Creative Competition 2026) — a food stock management web app for small cooperatives, built by 2 students from PENS (Politeknik Elektronika Negeri Surabaya). The backend is a plain Laravel REST API with a PostgreSQL database.

Impact:

  • PostgreSQL service is now offline
  • Latest deployment failed because it never started (Initialization / Build / Deploy all show "Not started")

My account still has credits available (22 days / $4.58 left), so this doesn't appear to be a billing issue.

Could you please review and let me know what triggered this, or lift the restriction if it was a mistake? Thank you.

Solved

3 Replies

Railway
BOT

a month ago

We're not able to share the specifics of why a workspace restriction was applied. This type of restriction does not clear on its own and is not resolved by upgrading, adding a payment method, or any other self-serve action.


Status changed to Awaiting User Response Railway • about 1 month ago


Railway

We're not able to share the specifics of why a workspace restriction was applied. This type of restriction does not clear on its own and is not resolved by upgrading, adding a payment method, or any other self-serve action.

Anonymous
FREEOP

a month ago

Thank you, but this does not resolve my issue.

I understand the specifics cannot be shared publicly. However, since the restriction does not clear on its own and cannot be resolved through any self-serve action, I need a human team member to review this case.

To reiterate: this is a student academic project (a Laravel REST API with PostgreSQL for a food stock management app). No crypto mining, no proxy/VPN services, no bulk email, no scraping — just a standard web application for a university competition.

Could someone from the Railway team please review workspace "charming-endurance" and either lift the restriction or tell me what I need to do to have it reviewed? I am happy to provide any verification needed.


Status changed to Awaiting Railway Response Railway • about 1 month ago


a month ago

We appreciate the additional context and understand this is frustrating, especially for an academic project. Unfortunately, we're not able to share the specifics behind a workspace restriction, and there is no self-serve action that lifts this type of restriction.


Status changed to Awaiting User Response brody • about 1 month ago


Railway
BOT

a month ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • about 1 month ago


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