3 months ago
I already add my card to payment method but my workspace was still restricted.
4 Replies
3 months ago
Your workspace is still on the trial plan because the Hobby subscription payment did not complete successfully. Adding a card is the first step, but the $5 subscription charge also needs to go through. You can retry subscribing from your workspace plans page, which will remove the restriction once the payment is processed.
Status changed to Awaiting User Response Railway • 3 months ago
3 months ago
I have tried two bank cards, but both were declined.
Status changed to Awaiting Railway Response Railway • 3 months ago
Railway
Your workspace is still on the trial plan because the Hobby subscription payment did not complete successfully. Adding a card is the first step, but the $5 subscription charge also needs to go through. You can retry subscribing from your [workspace plans page](https://railway.com/workspace/plans), which will remove the restriction once the payment is processed.
3 months ago
I have tried two bank cards, but both were declined.
3 months ago
Your bank is declining the payments, not Railway. Please note that we do not support prepaid or virtual cards - a bank-issued credit card is required. Please try a different eligible card, or contact your issuing bank to check if they are blocking the transaction.
Status changed to Awaiting User Response Railway • 3 months ago
2 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 2 months ago