www subdomain stuck on VALIDATING_OWNERSHIP for 5+ hours (apex is fine)
mas1955sj-cmd
HOBBYOP

18 days ago

The apex domain countrymouse.art on this service has a valid

certificate and serves fine. Only the www subdomain is stuck on

VALIDATING_OWNERSHIP, now for more than 5 hours.

Project: countrymouse (3241828d-d72a-437c-a394-896300c7ef97)

Service: web (d5a46cee-f898-407a-953c-be01350b8bf9)

Domain: www.countrymouse.art

What I have already verified:

  • Railway asks for a single CNAME (purpose TRAFFIC_ROUTE):

    www -> ad8jr1kc.up.railway.app

  • The API reports currentValue == requiredValue and

    DNS_RECORD_STATUS_PROPAGATED, but certificateStatus has stayed

    CERTIFICATE_STATUS_TYPE_VALIDATING_OWNERSHIP throughout.

  • The CNAME is confirmed at the authoritative nameservers

    (*.ns.porkbun.com) and at 8.8.8.8 and 1.1.1.1. It resolves to

    69.46.46.109.

  • There are no CAA records on countrymouse.art, so Let's Encrypt is

    not being blocked from issuing.

  • DNS is hosted on Porkbun's own nameservers. There is no Cloudflare

    proxy in front of this.

  • http://www.countrymouse.art reaches Railway and is answered by the

    app, so routing works. Only TLS is missing.

  • I removed and re-added the custom domain once. Railway issued a new

    CNAME target (zbvmf6vi -> ad8jr1kc) and I updated DNS to match, but

    the state did not change.

No build or deploy logs are attached because builds succeed; this is

only certificate issuance. Could you check whether issuance is stalled

or rate limited on your side?

Solved

1 Replies

Railway
BOT

18 days ago

Your CNAME is propagated correctly, but the TXT ownership-verification record is missing. Custom domains require both a CNAME and a TXT record to verify ownership and issue a certificate. In your Porkbun DNS, create a TXT record on host _railway-verify.www with the verification value shown in the domain's settings on your service. Once that record propagates, verification will complete and the certificate will issue.


Status changed to Awaiting User Response Railway 18 days ago


Status changed to Solved mas1955sj-cmd 18 days ago


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