Your $20 payment toward the September 27 Pro invoice is still being processed. Your bank hasn't confirmed it yet, so the invoice is still open and the workspace shows as unpaid for now.

We can't speed up that confirmation from our side. Access comes back automatically once the bank confirms the payment. If the bank declines it, the invoice reopens and you can pay it again from your workspace billing page.

Can I use another payment method? Our system is not working properly.

We only accept bank-issued credit or debit cards as a payment method, so there's no other payment option.

Your $20 payment on the September 27 invoice is still waiting for your bank to confirm it. While it's in that state, you can't pay the invoice again with a different card, and we can't speed up or cancel it from our side. Your bank can tell you the status of that pending charge. Access comes back automatically once the bank confirms the payment. If the bank declines it, the invoice reopens and you can pay it with another bank-issued card from your workspace billing page.

Is there a human?

This thread is handled by our support system, and the answer on your payment hasn't changed. The $20 payment you made on September 27 for your Pro invoice is still waiting for your bank to confirm it, so the invoice stays open and the workspace shows as unpaid until that happens.

We can't speed up, cancel, or replace that pending payment from our side, and a second card can't be used on the invoice while it's in progress. Your bank can tell you the status of the pending $20 charge and whether anything is holding it. Once the bank confirms it, access comes back automatically. If the bank declines it, the invoice reopens and you can pay it with another bank-issued card from your workspace billing page.