Your workspace has been restricted. You cannot create new resources.
mynameismaurizio
FREEOP

2 months ago

Hi there, I got a banner saying "Your workspace has been restricted. You cannot create new resources." I'd like to know how to fix this.

Thanks.

Solved

8 Replies

Railway
BOT

2 months ago

Your workspace has been restricted, and unfortunately we aren't able to share the specific reason behind the restriction. For paid-plan workspaces, this restriction cannot be reversed. You can cancel your plan and offboard from your workspace billing settings.


Status changed to Awaiting User Response Railway about 2 months ago


Railway

Your workspace has been restricted, and unfortunately we aren't able to share the specific reason behind the restriction. For paid-plan workspaces, this restriction cannot be reversed. You can cancel your plan and offboard from your [workspace billing settings](https://railway.com/workspace/billing).

mynameismaurizio
FREEOP

2 months ago

Can a human look at this? Thanks.


Status changed to Solved Railway about 2 months ago


Status changed to Awaiting Railway Response Railway about 2 months ago


2 months ago

We've reviewed your workspace and can confirm the restriction stands. Unfortunately, we're not able to share the specific reason or reverse it for paid-plan workspaces. You can cancel your plan and offboard from your workspace billing settings.


Status changed to Awaiting User Response Railway about 2 months ago


brody

We've reviewed your workspace and can confirm the restriction stands. Unfortunately, we're not able to share the specific reason or reverse it for paid-plan workspaces. You can cancel your plan and offboard from your [workspace billing settings](https://railway.com/workspace/billing).

mynameismaurizio
FREEOP

2 months ago

I'd at least would like an explanation, it was out of the blue and I dont believe to have gone against any T&S. And if i do have to cancel I request a refund of my cancelled services.


Status changed to Awaiting Railway Response Railway about 2 months ago


Railway
BOT

2 months ago

We understand this is frustrating, and we're sorry we can't share the specific reason behind the restriction. This is a final decision for paid-plan workspaces and cannot be reversed. Regarding a refund, you can submit a refund request from Workspace Settings > Billing under Billing History next to the relevant invoice. If no refund button appears, the invoice is not eligible.


Status changed to Awaiting User Response Railway about 2 months ago


Railway

We understand this is frustrating, and we're sorry we can't share the specific reason behind the restriction. This is a final decision for paid-plan workspaces and cannot be reversed. Regarding a refund, you can submit a refund request from [Workspace Settings > Billing](https://railway.com/workspace/billing) under Billing History next to the relevant invoice. If no refund button appears, the invoice is not eligible.

mynameismaurizio
FREEOP

2 months ago

Human please, and I have to say customer support here is quite awful lol


Status changed to Awaiting Railway Response Railway about 2 months ago


2 months ago

The bot is correct.


Status changed to Awaiting User Response Railway about 2 months ago


mynameismaurizio
FREEOP

2 months ago

Lovely, glad to leave such an awful product. Getting banned, not explaining why and making the refund process only by request should be illegal. Goodbye.


Status changed to Awaiting Railway Response Railway about 2 months ago


Status changed to Solved brody about 2 months ago


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