9 days ago
I just upgraded my plan and paid, but my workspace is restricted and I can't create new resources. Please help
8 Replies
Update: I realized that having FlareSolverr in my workspace might have triggered your automated security system. I completely understand your policy regarding this and I have already deleted the resource and removed it from my repository. I only intended to use it for a personal project and did not mean to violate any terms. Please review my account now that it's removed, and kindly restore my workspace so I can deploy my legitimate app
9 days ago
same. i don't know why this triggered this automated security system. i'm just doing a testing and not illegal stuff that can violate terms of service.
9 days ago
We don't discuss ban appeals here in Discord #🛂|readme 6.
Please email support@railway.com.
8 days ago
Okay, I’ve messaged them, but no one has replied since i open this thread
8 days ago
Literally, all my work has come to a standstill, man, and there is absolutely no assistance being provided.
Status changed to Awaiting Railway Response Railway • 7 days ago
7 days ago
We're sorry for the disruption. Unfortunately, a workspace restriction on a paid plan is final and can't be reversed. We also aren't able to share the specifics behind why a workspace was restricted. If you'd like to offboard, you can cancel your plan from your workspace billing settings. You're welcome to create a new workspace and start fresh if you'd like to continue using the platform.
Status changed to Awaiting User Response Railway • 7 days ago
Railway
We're sorry for the disruption. Unfortunately, a workspace restriction on a paid plan is final and can't be reversed. We also aren't able to share the specifics behind why a workspace was restricted. If you'd like to offboard, you can cancel your plan from your [workspace billing settings](https://railway.com/account/billing). You're welcome to create a new workspace and start fresh if you'd like to continue using the platform.
7 days ago
This automated bot response is completely unacceptable. I am a paying customer, and my workspace was frozen by an automated false-positive flag.
I have already deleted the testing resource from my repository, but your dashboard system has completely locked me out, preventing me from applying these changes or even downloading a backup of my own production data.
Keeping my data hostage without a manual human review is illegal and unethical. I demand a manual review by a human support member immediately to resolve this compliance issue, or I will file a formal dispute and chargeback with my bank.
Status changed to Awaiting Railway Response Railway • 7 days ago
Status changed to Awaiting User Response Railway • 7 days ago