Your workspace has been restricted. You cannot create new resources
omaralqtany81
HOBBYOP

9 days ago

I just upgraded my plan and paid, but my workspace is restricted and I can't create new resources. Please help

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Awaiting User Response

8 Replies

omaralqtany81
HOBBYOP

9 days ago

Update: I realized that having FlareSolverr in my workspace might have triggered your automated security system. I completely understand your policy regarding this and I have already deleted the resource and removed it from my repository. I only intended to use it for a personal project and did not mean to violate any terms. Please review my account now that it's removed, and kindly restore my workspace so I can deploy my legitimate app


brent001
FREE

9 days ago

same. i don't know why this triggered this automated security system. i'm just doing a testing and not illegal stuff that can violate terms of service.


9 days ago

We don't discuss ban appeals here in Discord #🛂|readme 6.

Please email support@railway.com.


omaralqtany81
HOBBYOP

8 days ago

Okay, I’ve messaged them, but no one has replied since i open this thread


omaralqtany81
HOBBYOP

8 days ago

Literally, all my work has come to a standstill, man, and there is absolutely no assistance being provided.


Status changed to Awaiting Railway Response Railway 7 days ago


Railway
BOT

7 days ago

We're sorry for the disruption. Unfortunately, a workspace restriction on a paid plan is final and can't be reversed. We also aren't able to share the specifics behind why a workspace was restricted. If you'd like to offboard, you can cancel your plan from your workspace billing settings. You're welcome to create a new workspace and start fresh if you'd like to continue using the platform.


Status changed to Awaiting User Response Railway 7 days ago


Railway

We're sorry for the disruption. Unfortunately, a workspace restriction on a paid plan is final and can't be reversed. We also aren't able to share the specifics behind why a workspace was restricted. If you'd like to offboard, you can cancel your plan from your [workspace billing settings](https://railway.com/account/billing). You're welcome to create a new workspace and start fresh if you'd like to continue using the platform.

omaralqtany81
HOBBYOP

7 days ago

This automated bot response is completely unacceptable. I am a paying customer, and my workspace was frozen by an automated false-positive flag.

I have already deleted the testing resource from my repository, but your dashboard system has completely locked me out, preventing me from applying these changes or even downloading a backup of my own production data.

Keeping my data hostage without a manual human review is illegal and unethical. I demand a manual review by a human support member immediately to resolve this compliance issue, or I will file a formal dispute and chargeback with my bank.


Status changed to Awaiting Railway Response Railway 7 days ago


7 days ago

This decision is final.


Status changed to Awaiting User Response Railway 7 days ago


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