We're sorry for the inconvenience. Your workspace has been restricted, and unfortunately we're not able to share the specific reason behind this decision. For paid workspaces, this restriction cannot be reversed. You can cancel your plan and offboard from your workspace billing settings.

need human support answer.

Hey there!

Deploying something like flaresolver violates Railways TOS and we are unable to undo this restriction.

ok, but i cant even remove this instance because everything is blocked. you could have just killed and disabled the restricted instance and send a warning about it, not halt the entire account.

We understand the frustration with not being able to manage individual services while the workspace is restricted. Unfortunately, the restriction applies at the workspace level and cannot be reversed for paid plans. You should still be able to cancel your plan from your billing settings to offboard.

ok so the only option is to cancel the plan and offboard? not remove the violating container or service?

That's correct. For paid workspaces, the restriction is at the workspace level and cannot be reversed by removing individual services. Cancelling your plan and offboarding from your billing settings is the path forward.