Your workspace has been restricted. You cannot create new resources.
flytetracker
FREEOP

2 months ago

I was working on my project, and all of a sudden, got this banner popup saying "Your workspace has been restricted. You cannot create new resources." I upgraded to the Hobby Plan and still see the same banner. How can I get this resolved so I can continue on?

Solved

5 Replies

Railway
BOT

2 months ago

Your workspace has been restricted, and unfortunately we're not able to share the specific reason behind the restriction. For workspaces on a paid plan, this restriction cannot be reversed. Upgrading to Hobby will not remove it once it has been applied.

The next step available is to cancel your plan and offboard from the workspace. You can do that from your workspace billing settings.


Status changed to Awaiting User Response Railway about 2 months ago


Railway

Your workspace has been restricted, and unfortunately we're not able to share the specific reason behind the restriction. For workspaces on a paid plan, this restriction cannot be reversed. Upgrading to Hobby will not remove it once it has been applied. The next step available is to cancel your plan and offboard from the workspace. You can do that from your [workspace billing settings](https://railway.com/workspace/billing).

flytetracker
FREEOP

2 months ago

I have already upgraded to the Hobby plan after receiving the message. Can a human please look into this and how we can resolve this? I have already paid the $5 for the Hobby plan.


Status changed to Awaiting Railway Response Railway about 2 months ago


Railway
BOT

2 months ago

We understand the frustration, and we're sorry for the inconvenience. Unfortunately, this restriction applies regardless of plan, so upgrading to Hobby after it was applied does not remove it. The restriction on a paid workspace is final and cannot be reversed, and we're unable to share the specific reason behind it. The available next step is to cancel the plan and offboard from the workspace via your billing settings.


Status changed to Awaiting User Response Railway about 2 months ago


Railway

We understand the frustration, and we're sorry for the inconvenience. Unfortunately, this restriction applies regardless of plan, so upgrading to Hobby after it was applied does not remove it. The restriction on a paid workspace is final and cannot be reversed, and we're unable to share the specific reason behind it. The available next step is to cancel the plan and offboard from the workspace via your [billing settings](https://railway.com/workspace/billing).

flytetracker
FREEOP

2 months ago

Please escalate this to a human.


Status changed to Solved Railway about 2 months ago


Status changed to Awaiting Railway Response Railway about 2 months ago


2 months ago

This has been reviewed by our team. The workspace restriction is not removable on a paid plan. To move forward, you can cancel your subscription from your billing settings.


Status changed to Awaiting User Response Railway about 2 months ago


Railway
BOT

a month ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway about 1 month ago


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