Your workspace has been restricted. You cannot create new resources
omaralqtany81
HOBBYOP

9 days ago

I just upgraded my plan and paid, but my workspace is restricted and I can't create new resources. Please help.

Closed

7 Replies

Railway
BOT

9 days ago

We understand this is frustrating. Your workspace has been restricted, and unfortunately we're not able to share the specific reason behind the restriction or reverse it for paid workspaces. The next step would be to cancel your current plan from your workspace billing settings and offboard. We're sorry we can't be of more help here.


Status changed to Awaiting User Response Railway 9 days ago


omaralqtany81
HOBBYOP

9 days ago

This is an automated AI response that doesn't solve my issue. I am a legitimate developer, I just paid for the plan, and my workspace was restricted immediately without any violation. Please escalate this to a human support agent to review my billing identity manually


Status changed to Awaiting Railway Response Railway 9 days ago


omaralqtany81
HOBBYOP

9 days ago

I Still Need Help


omaralqtany81
HOBBYOP

9 days ago

Hello,

My entire development workflow is currently completely halted because of this automated restriction. This is a severe disruption to my work and ongoing projects, which I have already paid for.

I have not committed any policy violations; I simply upgraded my plan, and your system flagged my workspace by mistake. Keeping my account restricted while taking my payment is completely unfair.

Please have a human support agent review this immediately and lift the restriction so I can resume my work. Time is critical for me


omaralqtany81
HOBBYOP

9 days ago

Update: I realized that having FlareSolverr in my workspace might have triggered your automated security system. I completely understand your policy regarding this and I have already deleted the resource and removed it from my repository. I only intended to use it for a personal project and did not mean to violate any terms. Please review my account now that it's removed, and kindly restore my workspace so I can deploy my legitimate app


omaralqtany81
HOBBYOP

9 days ago

ok ilove railway and his so so helpful support team


9 days ago

The workspace restriction stands.


Status changed to Awaiting User Response Railway 9 days ago


Status changed to Closed brody 9 days ago


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