9 days ago
I just upgraded my plan and paid, but my workspace is restricted and I can't create new resources. Please help.
7 Replies
9 days ago
We understand this is frustrating. Your workspace has been restricted, and unfortunately we're not able to share the specific reason behind the restriction or reverse it for paid workspaces. The next step would be to cancel your current plan from your workspace billing settings and offboard. We're sorry we can't be of more help here.
Status changed to Awaiting User Response Railway • 9 days ago
9 days ago
This is an automated AI response that doesn't solve my issue. I am a legitimate developer, I just paid for the plan, and my workspace was restricted immediately without any violation. Please escalate this to a human support agent to review my billing identity manually
Status changed to Awaiting Railway Response Railway • 9 days ago
9 days ago
I Still Need Help
9 days ago
Hello,
My entire development workflow is currently completely halted because of this automated restriction. This is a severe disruption to my work and ongoing projects, which I have already paid for.
I have not committed any policy violations; I simply upgraded my plan, and your system flagged my workspace by mistake. Keeping my account restricted while taking my payment is completely unfair.
Please have a human support agent review this immediately and lift the restriction so I can resume my work. Time is critical for me
9 days ago
Update: I realized that having FlareSolverr in my workspace might have triggered your automated security system. I completely understand your policy regarding this and I have already deleted the resource and removed it from my repository. I only intended to use it for a personal project and did not mean to violate any terms. Please review my account now that it's removed, and kindly restore my workspace so I can deploy my legitimate app
9 days ago
ok ilove railway and his so so helpful support team
Status changed to Awaiting User Response Railway • 9 days ago
Status changed to Closed brody • 9 days ago