We're not able to share the specific reason a workspace is restricted. However, since your workspace is currently on a trial, you can resolve this by completing your upgrade to a paid plan at railway.com/workspace/plans, which will automatically lift the restriction.

Yes, I would do that, but if I do so I want to be sure you won't restrict my project again, so please look at it the way as it is and tell me before I pay if you would accept it. I've read you restricted project with paid plan without an explanable reason and I would like to avoid that.

We're not able to pre-review projects or guarantee that a specific use case won't be restricted in the future. What we can say is that trial workspaces are subject to restrictions that are automatically lifted when you upgrade to a paid plan at railway.com/workspace/plans. Paid workspaces operate under our Terms of Service and Acceptable Use Policy, so as long as your project complies with those, you're good to go.

I've read you restricted project with paid plan without an explainable reason and without violating Terms of Service I would like to avoid that.

We understand the concern. Trial restrictions are automatically lifted on upgrade and are unrelated to any content review. Paid workspaces are only restricted for violations of the Terms of Service or Acceptable Use Policy, so reviewing those before upgrading is the best way to confirm your project is compliant.

I upgraded to Hobby Plan. Why I still have restrictions?

Pleae reply

We're sorry for the confusion. The earlier replies described a standard trial-plan restriction, but the restriction on your workspace is a separate policy enforcement that is not lifted by upgrading. Unfortunately, we're not able to share the specific reason or reverse this restriction. Your remaining option is to cancel your plan at https://railway.com/workspace/billing. We apologize for the misleading guidance.

Ok, is it possible to have a refund before I cancel my plan?

You can request a refund by following the docs at https://docs.railway.com/reference/pricing/refunds#requesting-a-refund

Ok, thank you.