3 months ago
I have an existing project with 3 services. I am trying to access the project in the web UI (ie. railway.com). When I try to select it in the dashboard view, I can see the project but I get a 404 error when I select it, and cannot see/edit any details about the project.
9 Replies
3 months ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
3 months ago
I am also seeing this error elsewhere in my settings:
Customer has multiple subscriptions
Railway
Hey there! We've found the following might help you get unblocked faster: - [🧵 404 Error on all projects in Dashboard](https://station.railway.com/questions/404-error-on-all-projects-in-daashboard-491f302c) - [🧵 worker process exiting with code 137](https://station.railway.com/questions/worker-process-exiting-with-code-137-ced4a258) - [🧵 Cannot access my project anymore. 404 Error.](https://station.railway.com/questions/cannot-access-my-project-anymore-404-er-5e7f6274) If you find the answer from one of these, please let us know by solving the thread!
3 months ago
have tried these and did not help sadly
Status changed to Awaiting User Response Railway • 3 months ago
noahd
Can I get a link and the name of the project having this 404 error?
3 months ago
Project name is fulfilling-caring, link is https://railway.com/project/cf69a232-ad59-4606-9663-7e4ac23f0ad5?
Status changed to Awaiting Railway Response Railway • 3 months ago
3 months ago
Hello!
We've escalated your issue to our engineering team.
We aim to provide an update within 1 business day.
Please reply to this thread if you have any questions!
Status changed to Awaiting User Response Railway • 3 months ago
3 months ago
Thanks for linking that! Something a bit strange does appear to be going on so I raised this internally while we investigate it. Will let you know as soon as I hear back from them!
3 months ago
✅ The ticket Project Access Issue has been marked as completed.
3 months ago
Alright everything has been sorted and it looks like your project loads just fine now!
I also found that there was a duplicate subscription and invoice(s) from August 10th so I refunded the duplicates from Aug 10 -> this billing period and you should get that back in your account in 5-10 business days.
Can you check and see if all looks well to you?
noahd
Alright everything has been sorted and it looks like your project loads just fine now! I also found that there was a duplicate subscription and invoice(s) from August 10th so I refunded the duplicates from Aug 10 -> this billing period and you should get that back in your account in 5-10 business days. Can you check and see if all looks well to you?
3 months ago
Just checked my account, and looks like all is back, thank you so much for the prompt resolution!
Status changed to Awaiting Railway Response Railway • 3 months ago
Status changed to Solved samphillips38 • 3 months ago