Hey there! We've found the following might help you get unblocked faster:

• 🧵 Billing Information - customer outside US
• 🧵 Why are there no Redis instances outside of US West?
• 📚 Pricing Plans

If you find the answer from one of these, please let us know by solving the thread!

Hello!

We're acknowledging your issue and attaching a ticket to this thread.

We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.

Please reply to this thread if you have any questions!

I have escalated this to our compliance team, you should hear back from us at the start of the week.

✅ The ticket Tax Compliance Update has been marked as completed.

hello anyone here

It snot accepting my card paymant, last time it worked

I am in south America, I don't have a tax id. I want to know what taxes will be charged in this situation. I am subscribed to the hobby Workspace.

If you're using Railway for personal use (Hobby or Pro), please add your billing address to ensure the correct sales tax amount is assessed. A tax ID is not needed when using Railway for personal use.