Did you make sure that all invoices have been paid and that there aren’t any outstanding bills?

there was no invoices i saw , andi. never got a message and i would prefer this convo to be in private

this is woeird

Hey, can you please explain more what's happening to your account?
And FYI I'm not part of the Railway team.

well it seems like it is a common issue one of my "servers" was going down (did not change anything)

was working fine for 3 days prior (no billing charges)

joined discord and clicked connect (to link my account to railway)

i saw someone else had the same issue

but basically my account got wiped

and none of my shit works

before the other servers were working

now all 6 of mine got destroyed

also

i saw someone else make a post about it

thats how i know the issue is on them

https://station.railway.com/questions/account-wiped-very-confused-8469793d

i understand its my first time joining this discord so i might seem "annoying" but i really just wanted help was willing to wait 48 or 72 hours but now that my entire account got deleted

i thought i would get more priority

but even from your side im guessing you are a user

just wondering if this is how they treat me how do you think they willl treat you?

this many people online

nobody giving a singular fuck

That thread is two years old. I can assure you that if it were a serious issue, Railway would have patched it already.

I hate to ask this, but have you confirmed that you logged into the right account? If you're sure that you logged into the right account, could you provide any information that links you to the original account (e.g., domain)?

so i knew it was an issue when i tried to connect to my railway mcp

and it said logged out

i said wtf whats going on

before i just had a server issue

and i was curious on what it was

so imagine my frustration joining a server for help and getting in a worst position than before i joined

and not one person gives a fuck

Also, I hope you understand that it's New Year's Eve, and Hobby users don't have an SLA for support, so it might take some time to get a reply from Railway. I can assure you that the Railway support is the best one I've ever seen.

do you really think thats fair?

lets say you go to the apple store the employee drops your computer breaks it ; would you accept him being lazy with a response?

i understand we are underneath the "constructs" of what they offer

and support is a premium

but for solving an issue they created ? is a premium?

Being logged out can be a thousand things.

well i then tried logign gin

went to a whole new account

If your account really got deleted then no, I don't think it's fair but I really ask you to be patient about this. I'll be bumping this thread to the team, can you please provide any sort of information to the original account?

And again, have you checked that you logged into the right account?

i mean

i really have nothing else to say after i got such a shit response (respectfully towards you) just saying it was shit

I'm sorry to ask, but from whom did you get a bad response?

the only way to login is with a github

that i know off

so i logged in with my github

revoked access last night

but logged in again to see whats up

Are you able to provide any sort of domain to the original account?

anyway its astonishing how peoples first response is to make fun of me

not say wow i cannot believe it

i mean i have to use a different service obviously

just crazy that everyone here excepts

it

its like seeing someone you trust scam people and you still hanging out with that guy

oh maybe you did not reach him properly

anyway im out idk why im ranting ow just mad

thank you unforuntanely being in thsi chat got me mad 🙁 so imma leave

thank you for at least caring i appreciate it

Again, I'm trying to help here, can you please provide the information I've asked?

domain?

i mean i have to leave

so

thank you but

i got my account closed

if i did not go to another platform when the mistake happens again i wil be called foolish

Again, we do not know if this is a Railway issue yet, and this is the first time I'm hearing about this.

Those people on the community are not part of the Railway team, I'm sorry if you got frustrated about them, but from the messages I've seen most of the messages were trying to help such as not being part of the Pro Plan as that guarantees response times.

i mean i understand you work for the team so you have to cover

so ill leave it at that

im sure you cannot berate them

I'm not part of the team as I've told before

oh my bad

anyway have a good day

I guarantee you that we'll sort this out if you can provide the information, I can contact the team about it.

fyi im going to delete all of my messages as i dont want a public forukm

as i expressed privacy

because i will mot be using this

i dont want you to think im non apprecative of you trying to help me