Error connecting to my MySQL database service
calico91
PROOP

3 months ago

Out of nowhere my service where I have my database does not respond, I try to connect through datagrid and it generates an error, I have other services deployed and they work normally, I did not make any changes, it stopped working, I need the backup of that database, I do the deployment again but it does not give me connection externally nor with the backend service that is consumed internally, I need the backup
Solved

7 Replies

Railway
BOT

3 months ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!

Railway
BOT

3 months ago

Hello!

We're acknowledging your issue and attaching a ticket to this thread.

We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.

Please reply to this thread if you have any questions!

brody
EMPLOYEE

3 months ago

We are actively looking into the cause.

Status changed to Awaiting User Response Railway • 3 months ago

calico91
PROOP

3 months ago

I subscribed to the pro plan, I already have a backup, but I need to download it, how can I do that?

Status changed to Awaiting Railway Response Railway • 3 months ago

jake
EMPLOYEE

3 months ago

You'd need to pgdump. Here's a helpful guide

https://blog.railway.com/p/postgre-backup

Status changed to Awaiting User Response Railway • 3 months ago

brody
EMPLOYEE

3 months ago

Backups are not downloadable; you would want to use pg_dump.

Railway
BOT

2 months ago

✅ The ticket Database access issue has been marked as completed.

Railway
BOT

2 months ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • 2 months ago

Loading...