19 days ago
I recently renewed my subscription payment about 3 hours ago, but I'm still unable to deploy my PostgreSQL database and my website remains offline.
Here are the specific issues I'm experiencing:
When clicking the "Deploy database" button, I receive the error: "There was an error deploying the database"
My database shows: "
Deployment Online - This service requires a deployment to be online"I cannot locate the billing section in my dashboard to verify payment status
My website remains inaccessible despite the payment being processed
10 Replies
19 days ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
Railway
Hey there! We've found the following might help you get unblocked faster: - [š§µ runaway postgresql database volume](https://station.railway.com/questions/runaway-postgresql-database-volume-2beaeea2) - [š PostgreSQL](https://docs.railway.com/guides/postgresql) - [š§µ Need guidance: Adding PgBouncer to existing production PostgreSQL without data loss](https://station.railway.com/questions/need-guidance-adding-pg-bouncer-to-exist-4e29f0c1) - [š§µ There was an error deploying from source.](https://station.railway.com/questions/there-was-an-error-deploying-from-source-d474f382) If you find the answer from one of these, please let us know by solving the thread!
19 days ago
Hello! I've checked the suggested threads but my issue is different.
My specific problem:
- I already made my subscription payment 3+ hours ago
- My PostgreSQL database won't deploy and shows error
- This seems to be a billing/payment activation issue rather than a technical configuration problem
Could a human support agent please help me verify my payment status and activate my database deployment?
Thank you.eatrejo
Hello! I've checked the suggested threads but my issue is different. My specific problem: - I already made my subscription payment 3+ hours ago - My PostgreSQL database won't deploy and shows error - This seems to be a billing/payment activation issue rather than a technical configuration problem Could a human support agent please help me verify my payment status and activate my database deployment? Thank you.
19 days ago
Hey, can you show a screenshot from the dashboard of the said error when attempting to redeploy the Postgres service?
19 days ago
Hey @eatrejo
This is your domain's unsuccessful payment verification.
Your payment for needs to be verified by your hosting service. Also you need to verify DNS records at any cloud based workspace. If you need any help you can tell me.
18 days ago
Hello! I added to the message the file of the screenshot from my debit card company showing that I had been already charged.
Attachments
eatrejo
Hello! I added to the message the file of the screenshot from my debit card company showing that I had been already charged.
18 days ago
Hey. After completing your payment you need to verify the payment transaction from your DNS provider registrar or administrator. You need to contact your administrator from your domain panel for payment verification.
After that you can configure Database deployment on railway server.
18 days ago
My DNS(domain) is active. I wondered if I already paid my hosting in Railway I am still seeing that it is expired???? As you can tell in the screenshot added to this message??
Attachments
eatrejo
My DNS(domain) is active. I wondered if I already paid my hosting in Railway I am still seeing that it is expired???? As you can tell in the screenshot added to this message??
18 days ago
Hey, you do not have an active plan and can therefore not deploy anything. Can you show a screenshot of your billing page? You may have just paid an outstanding invoice, in which case you will have to upgrade to a paid plan again.
11 days ago
Iām attaching to this message the bank statement from my account, where you can clearly see that I made the payment to Railway on October 30th.
Attachments
eatrejo
Iām attaching to this message the bank statement from my account, where you can clearly see that I made the payment to Railway on October 30th.
11 days ago
Hey, I have asked the team and you have only paid an old outstanding invoice. You will have to subscribe to a plan again to continue using Railway.
