3 months ago
I registered my domain, ColorMeToo.com, with Whois.com. Initially, they were also the host, but they don't allow the use of node.js. My ChatGPT bot suggested moving to Railway. I moved my site to a GIT repository and installed it on Railway. I can view the site at color-me-too-production.up.railway.app. However, I can't access the site using the real URL, ColorMeToo.com.
ChatGPT has been a big help with everything to date. Sadly, it's been running me in circles during this last stage of launching the site--it keeps telling me to click on links that aren't in the Railway interface. At this point, I have to admit it doesn't know what it's doing.
Something needs to happen between Whois and Railway, but I don't know what that is. I'm not smart enough to be an IT guy--I'm just smart enough to write copy, create graphics, and stuff like that.
I tried to contact Whois to see if the problem is on their end. However, they don't have a phone number or a support web page that works. I sent an email to their sales department in desperation.
But maybe the problem is on the Railway side of the equation.
Right now, png says it cannot find the host. It was working fine until I started trying to move the site to Railway. On WhatsMyDNS.net , I get a whole bunch of yellow circles that turn into red Xs after a second or two for all the test options, except for PTR. That one very quickly changes from yellow circles to red Xs, and it gives some extra information, "Error: Invalid IP address."
I changed the Domain Registration Name Server settings to ns1.up.railway.app and ns2.up.railway.app. at Whois. The Single Domain Linux Hosting Name Server Details are set to ns1.cp-22.webhostbox.net and ns2.cp-22.webhostbox.net. ChatGPT told me this setting was irrelevant since the site is being hosted by Railway now. In the DNS Management Manage DNS settings, the CNAME lists nvvdy6ft.up.railway.app, which I got from Railway.
Do any of you know the problem is?
Pinned Solution
3 months ago
As brody stated above, Railway nameservers are not something users should be interacting with. You should be using Cloudflare DNS in this situation.
12 Replies
3 months ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
3 months ago
I would suggest using Cloudflare's DNS. You can read CF's docs for that here: https://developers.cloudflare.com/dns/zone-setups/full-setup/setup/
After replacing your nameservers with Cloudflare's NS, re-add your Railway's CNAME records into your CF DNS records list.
3 months ago
I want to stay with Whois as the registrar because I also have my email with them. This isn't the first website I've launched, and it always comes down to changing a setting someplace. I just don't know where it is.
3 months ago
I don't have much to say except ensuring that your CNAME records are added correctly in your DNS provider.
Also, some DNS providers do not allow/support adding CNAME records under your root/apex domain.
https://docs.railway.com/guides/public-networking#adding-a-custom-domain
3 months ago
I finally heard back from Whois, and they said "We can see that the name servers of your domain name colormetoo.com are currently pointing to ns1.up.railway.app and ns2.up.railway.app. So, it appears that the name server settings of your domain name are configured properly. We suggest contacting your web hosting provider to check if your web hosting package is properly set up on their end, since the name server records of your domain name are now pointing to their hosting server."
Are those the correct settings?
3 months ago
I'm pretty sure Railway does not have their own nameservers. As mentioned above, I recommend switching to using Cloudflare's nameservers/DNS provider to make things easier for you.
0x5b62656e5d
I'm pretty sure Railway does not have their own nameservers. As mentioned above, I recommend switching to using Cloudflare's nameservers/DNS provider to make things easier for you.
3 months ago
We do, but they are not something the user should be interacting with.
Cloudflare is the way to go here.
3 months ago
What Whois is saying is that they are forwarding requests to Railway. Railway should be serving the pages, but isn't. It's my fault -- I didn't type the right thing in somewhere. But I don't know what the right thing is and where I should type it. The easiest way to fix the issue is to type something in my code or in the Railway UI.
3 months ago
As brody stated above, Railway nameservers are not something users should be interacting with. You should be using Cloudflare DNS in this situation.
3 months ago
When a user enters colormetoo.com, the browser performs a DNS lookup using the nameservers at Whois.com.
The nameserver responds with the A record pointing to Railway’s IP.
The browser then sends an HTTP request to that IP address.
The issue I’m seeing is that even though DNS is returning Railway’s IP correctly, Railway is not serving the site. I’m trying to confirm whether the custom domain is correctly attached to the project, and whether Railway is recognizing the incoming request for this domain.
brody
We do, but they are not something the user should be interacting with.Cloudflare is the way to go here.
3 months ago
My ChatGPT bot sends its sincerest apologies for taking us all on a wild goose chase. He said, "I had previously switched my nameservers to ns1.up.railway.app based on older instructions. I now understand the correct setup is to use the registrar’s nameservers and point the domain via CNAME to the project-specific Railway domain.
I’ve restored the registrar’s names."
He reminds me of Pinocchio sometimes.
3 months ago
Yay! It's up and running. It was 0x5b62656e5d suggestion that pointed me in the right direction. My ChatGPT bot had given me the instructions from how Railway used to work. I challenged it with 0x5b62656e5d's idea, we argued a little bit, put things back the way they were, and it started propagating. Thank you all. It was a team effort.
Status changed to Open brody • 3 months ago
Status changed to Solved brody • 3 months ago

